Its funny… just funny… watch it and decide.
I belive its a service-now fan made video, but it raises some serious questions also.
The important point here is the comparision made is between HP, Remedy 1.0 (Not 7.5) and Service Now which is not quite accurate. The only software i know which was approved by ITIL body is BMC Service Desk.
The best thing i liked in there was “even a caveman can do it” and starwars comparision.
but wait a second, who am i to decide, you vote on it….