Have you tried to synchronize calendar or tasks in Outlook with BMC AR System?
If yes take a look at this and find out how it is different from yours, if not try it out and learn what its is alla bout.
Found nice little tool for integrating Remedy with Microsoft Outlook.
Code: Outlook Integration
The Remedy Integration for Outlook (ROI) synchronizes tickets from any Remedy AR System application to your Outlook task list or calendar.
Try it out at your risk ;)