Archive for August 27th, 2009

New version of ARSExport 0.72

August 27th, 2009

All Credits to: norpa

ARSExport supports you to export BMC Remedy Action Request System workflow objects.

Do you track your workflow changes e. g with Server Events?

Create a simple CSV-file with the types and names of the required objects, import it to ARSExport and create a DEF-file.

ARSExport is developed with Java 1.6 (JRE required) and ARS Java API 7.5 (necessary files included).

Tested under Windows XP, Linux and Mac Os X with AR server version 7.1 and 7.5

Want to read some more about it ….Brief Description

Get the source code here…Download

Credits: norpa

News: Gartner says – BMC is a Leader in IT Event Correlation and Analysis

August 27th, 2009

BMC is positioned in the Leaders’ Quadrant in the Gartner Magic Quadrant for IT Event Correlation and Analysis.

When investing in event management, prospects should understand how the product will fit with their overall event-to-incident/problem resolution processes, including workflow, escalation and integration with service desk tools

Read the full report here….