Its not the whole glossary, its just the words that you should be aware of as a beginner in BMC AR System Remedy. Some are very useful, where some are good to know terms but most of them are need to know words. So, know them before you get in too deep.
Here are the words, (make sure that you can define the words not just know the word thing)
Access Point (Not for the wi-fi)
Core Fields(Regular fields)
For all the new-comers try to know all the terms, and all the veterans try to recollect all the things you did with these terms.