BMC Software, Salesforce.com Forge Strategic Alliance to Deliver Cloud-Based IT Service Management on the Force.com Platform
Most popular Service Desk tool comes to most popular cloud platform Force.com which is specially developed by BMC Software Inc. What this means to customers is that they can embrace cloud computing at the same time utilizing highly sophisticated enterprise level application with out worrying about any hardware or software issues.
As more people are moving towards cloud based solutions instead of existing models, BMC has made the right move to release Service Desk application on cloud. This brings enterprise level applications to many new customers who don’t dare to bare the costs of hardware or software licenses.
Service-Now.com will be taking the heat by this move from BMC. The only advantage Service-Now will have over BMC will be its multiple modules readily integrated to one another compared to lone Service Desk Express which BMC is planning to release sometime in Q2 of 2010. Pricing and Licensing will also be a big factor considering the economy we are in.
All the talk about how tough it is to maintain a Remedy Service Desk with all the updates to hardware and software will be gone next year with BMC entering SaaS (Software as a Service) arena.
Introduction and Demo of Service Desk Express from BMC on Force.com
Press Release from BMC Software regarding Service Desk Express on Force.com
More Info about BMC Service Desk Express Suite
Know More about Cloud platform from SalesForce
Check here for Service-Now.com details