Watchout Service-Now, BMC is coming out for SaaS market share.

November 23rd, 2009 by Venkat Leave a reply »

BMC Software, Salesforce.com Forge Strategic Alliance to Deliver Cloud-Based IT Service Management on the Force.com Platform

sales force and BMC

Most popular Service Desk tool comes to most popular cloud platform Force.com which is specially developed by BMC Software Inc.  What this means to customers is that they can embrace cloud computing at the same time utilizing highly sophisticated enterprise level application with out worrying about any hardware or software issues.

As more people are moving towards cloud based solutions instead of existing models, BMC has made the right move to release Service Desk application on cloud. This brings enterprise level applications to many new customers who don’t dare to bare the costs of hardware or software licenses.

Service-Now.com will be taking the heat by this move from BMC. The only advantage Service-Now will have over BMC will be its multiple modules readily integrated to one another compared to lone Service Desk Express which BMC is planning to release sometime in Q2 of 2010. Pricing and Licensing will also be a big factor considering the economy we are in.

All the talk about how tough it is to maintain a Remedy Service Desk with all the updates to hardware and software will be gone next year with BMC entering SaaS (Software as a Service) arena.

Introduction and Demo of Service Desk Express from BMC on Force.com

Press Release from BMC Software regarding Service Desk Express on Force.com

More Info about BMC Service Desk Express Suite

Know More about Cloud platform from SalesForce

Check here for Service-Now.com details

work_orders_cropped bmc_discovery bmc_service_desk bmc_atrium_Reconcillation BMC_Atrium_CMDB_discovery_wheel_
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Related posts:

  1. ITSM in cloud: Webinar and On Demand Demo by BMC
  2. Service-now, a possible alternative for BMC ITSM light users.
  3. BMC Service Desk 7.5 is Endorsed by APM Group (ITIL)
  4. Service Catalog – What is it, why we need it, and how to build one.
  5. Service Desk that can be carried in your pocket

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1 comment

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  1. Rhett Glauser says:
    November 23, 2009 at 8:02 pm

    Hi Venkat,
    Service-now.com has been busy taking IT service desk market share from BMC, specifically the Remedy product line.

    Remedy hasn’t been able to compete so BMC went out and put Service Desk Express on Force.com?! How does this help Remedy sales?

    If prodded, BMC will be the first to admit that SDE on Force.com is not an option for the enterprise…or even the mid-market for that matter. It is for small businesses.

    BMC’s problem remains. They can’t jeopardize the Remedy cash cow. This news does not change the competitive landscape for Service-now.com.

    I blog about the BMC dog and pony show here: http://bit.ly/4KyoSH

    Rhett
    Service-now.com
    @rglauser

    Reply

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