WWRUG 2009 – Recap

November 20th, 2009 by Venkat


What is WWRUG09?

World Wide Remedy User Group 2009 – Conference

WWRUG Conference brought together professionals and business thought leaders for five days for in-depth technical tutorials and discussions of real-world solutions which are much needed to maximize any companies investment in BMC Action Request System, Atrium CMDB and the ITSM suite.

When it happened and where?

From: November 9, 2009

To: November 13, 2009

Venue: Hardrock Cafe, Las Vegas, NV USA

Who all attended and presented at the conference this year?

Dan Bloom started the conference with little history of ARSystem (Check out the interactive Timeline for ARS Remedy here).

Doug Mueller, BMC Software, Inc. is the Keynote Speaker at the conference this year.


Corporate Sponsors:

  • RMI Solutions
  • Kinetic Data Inc.
  • BMC Software Inc.

Technology Showcase Sponsors:

  • Aeroprise
  • ARSmarts
  • BMC Software
  • Bouyant Inc
  • Kinetic Data
  • Mobile Reach
  • My eService
  • NTR Global
  • Panacea Workflow Studio
  • RRR
  • Rapid Technologies
  • Seamless Technologies
  • Zenprise

Promotional Sponsors:

  • RMI Solutions LLC
  • Bull  Creek Data
  • Abydos

ARSLIST awards

ARSList awards are not Emmy’s of Music and mostly given for

For the first time this year, the ARSLIST award winners were announced
in near-real time on Twitter by Doug Blair on Nov 11, 2009.

Here are your winners for the year 2009:

Most posts: LJ Longwing (350)

Longest Thread: (most posts on a single topic) History of the AR
System (90) – Started by Phil Bautista on June 26, 2009.

Jet Lag Award – Michael Poole (from Australia)

BMC Employee Beyond The Call of Duty award: Kelly Deaver

Most Valuable ARSLIST Poster (MVP): Dr. Christopher Strauss

Innovator of the year: Kinetic Data

As reported by several people who attended the event, ” several times the presentations was interrupted by “spontaneous” tossing of the official WWRUG food item:   Twinkies!  Doug Mueller was kind enough to explain the significance of the fond association between RUG attendees and Twinkies.”

Sessions and Tutorials at WWRUG 2009

  • Working with BMC Remedy 7.5 Developer Studio
  • Working With BMC Software’s ITSM 7.X Foundation Data
  • Working with BMC Software’s ITSM 7.X Applications
  • What’s New in ITSM 7.6 ( Register here to see the webinar from BMC)
  • Kinetic Request – New Task Management (Check out what else Kinetic offered at the event here)
  • Overview of Building Custom AR System 7.X Applications
  • AR System 7.X Performance Tuning Considerations
  • Working with CMDB 7.X Application
  • What’s New in ITSM 7.6
  • Kinetic Request – Advanced Front Ends
  • AR System 7.X Customization Best Practice
  • AR System 7.X Reporting Opportunities
  • Working with SRM 2.X Application
  • Working with BMC Remedy 7.5 Developer Studio
  • Working with SRM 2.X Application
  • Working with BMC Remedy 7.5 Developer Studio

And many, many more….

Two products were launched at WWRUG this year, Kanonix ITSM Suite and My eService tool for BMC Remedy. (Check out the Kanonix details here)

Doug Blair has shared the PPT’s, apps and data related to his presentation with modules in remedy and integration of Skype, Twitter, and Gooogle widgets. These files can be found here: http://public.me.com/doug.blair

Images from WWRUG09

[nggallery id=6]

Check out the short but sweet video from Aeroprise which is shown at WWRUG

On Twitter: @WWRUG, @WWRUG09, @jas0nmiller,  @weazel18

Official WWRUG site: http://www.wwrug.org/wwrug/index.html


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