Archive for December, 2009

Happy New Year 2010

December 31st, 2009

Remedie for Remedy

Hello All,

I wish you a very very happy new year and hope all your dreams and wishes wishes come true this new year and new decade

happy new year 2010 was started in October 2009 and I have to say the response it received from Remedy community is tremendous.  With in a very short period, in just 2 months the hit count reached 10,000. Its great for a new site with minimum content and no paid ads of anykind other than referrals from readers.

I thank all the readers and friends who suggested several ideas to improve the site and its content. I also thank people who interacted on the site and appreciate their intention to spread the knowledge.

Best of the site till now:

Top 5 Articles in Hits –

Timeline(History) of BMC Action Request System Remedy

Chat with Doug Mueller about Remedy Platform and more…Part1

ITIL Version 3 Lifecycle Process Model from OGC

Installation order of BMC AR System Remedy 7.1 and ITSM 7.0

What’s new in AR System Remedy 7.5 version

Top Articles with Comments –

Timeline(History) of BMC Action Request System Remedy

Service-now, a possible alternative for BMC ITSM light users.

Top Referrers to the site –

BMC Developer Network Community




Top Search Engine Terms –

Remedy 7.6

Remedy 7.5

BMC Remedy



Several pages from this site have higher page ranks than many other sites :)

Follow RemediesForRemedy on all of your Social networking sites for latest information on Remedy and other BMC softwares and other services.

  • Twitter
  • FaceBook
  • LinkedIn
  • MySpace
  • Friendster

and many more to come……

Stay tuned for a surprise which will make a big impact on our small world in 2010.

Thanks and Regards

Venkat Maddala

Thanks to Service Sphere

December 29th, 2009

The chances of having a twitter account and not following @servicesphere for you daily dose of helpdesk sanity is rare. I do follow Chris and many others and the result is 140 chars of knowledge which helps me to look at some basic concepts in a different perspective and witness the future of Helpdesk technology and Service standards unfold everyday.

I have recently participated in this online contest conducted by Service Sphere and  won the grand prize of 4 amazing books.

CMDB Imperative!


The ITIL Experience

Owning ITIL

Thanks to @ServiceSphere and Chris Dancy for providing more books to my reading list.

I haven’t received the books yet, but looking forward to read “Owning ITIL” by Rob England (a.k.a itskeptic)

Check out the complete post here:



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