The chances of having a twitter account and not following @servicesphere for you daily dose of helpdesk sanity is rare. I do follow Chris and many others and the result is 140 chars of knowledge which helps me to look at some basic concepts in a different perspective and witness the future of Helpdesk technology and Service standards unfold everyday.
I have recently participated in this online contest conducted by Service Sphere and won the grand prize of 4 amazing books.
I haven’t received the books yet, but looking forward to read “Owning ITIL” by Rob England (a.k.a itskeptic)
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