The chances of having a twitter account and not following @servicesphere for you daily dose of helpdesk sanity is rare. I do follow Chris and many others and the result is 140 chars of knowledge which helps me to look at some basic concepts in a different perspective and witness the future of Helpdesk technology and Service standards unfold everyday.
I have recently participated in this online contest conducted by Service Sphere and won the grand prize of 4 amazing books.
HELP DESK MANAGER’s CRASH COURSE
Thanks to @ServiceSphere and Chris Dancy for providing more books to my reading list.
I haven’t received the books yet, but looking forward to read “Owning ITIL” by Rob England (a.k.a itskeptic)
Check out the complete post here:
Thanks
Venkat
Related posts:
- 5 free ITIL V3 Booklets for quick reference
- Service Desk that can be carried in your pocket
- About BMC – IT Service Management: Lessons learned from the Field.
- BMC ITSM 7.5: Fast-track your ITIL initiatives by up to 50 percent
- 61 videos – Introduction to ITIL V3 foundations from CSU
- Open Source Configuration Management Database – OneCMDB v2.0
- Installation order of BMC AR System Remedy 7.1 and ITSM 7.0
