Thanks to Service Sphere

December 29th, 2009 by Venkat

The chances of having a twitter account and not following @servicesphere for you daily dose of helpdesk sanity is rare. I do follow Chris and many others and the result is 140 chars of knowledge which helps me to look at some basic concepts in a different perspective and witness the future of Helpdesk technology and Service standards unfold everyday.

I have recently participated in this online contest conducted by Service Sphere and  won the grand prize of 4 amazing books.

CMDB Imperative!

HELP DESK MANAGER’s CRASH COURSE

The ITIL Experience

Owning ITIL

Thanks to @ServiceSphere and Chris Dancy for providing more books to my reading list.

I haven’t received the books yet, but looking forward to read “Owning ITIL” by Rob England (a.k.a itskeptic)

Check out the complete post here:

http://www.servicesphere.com/blog/2009/12/25/could-you-survive-christmas-without-itil-or-your-help-desk.html

Thanks

Venkat

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