This list consist of the various files needed by and created by the AR System User Tool and Notification Tool.
The directory where the AR System executables are installed is referred to in this section as <ar_install_dir>
The directory specified to hold the user’s configuration information is referred to here as <ar_config_dir>
AR System User Tool Files
| User Tool Executable | <ar_install_dir>\aruser.exe |
| User Tool Control DLLs | <ar_install_dir>\miscdll.dll <ar_install_dir>\sh20w16.dll <ar_install_dir>\sh21w16.dll |
| Macros | <ar_config_dir>\arcmds\<macro_name>.arq |
| User Defaults | <ar_config_dir>\<schema_name>.ard |
| User Views | <ar_config_dir>\<schema_name>.arv |
| Schema Definitions | <ar_config_dir>\<schema_name>.arf |
| Configuration File | <ar_config_dir>\ar.ini |
| AR Servers | <ar_config_dir>\ar |
| Custom Report Design | <ar_config_dir>\arcmds\<report_name>.arr |
| Custom Report Printer Setup |
<ar_config_dir>\arcmds\<report_name>.arp |
| Default Printer Setup | <ar_config_dir>\prsetup.arp |
| Windows User Tool HTML Documentation |
<ar_install_dir>\html\win\*.htm <ar_install_dir>\html\win\*.gif |
| Motif User Tool HTML Documentation |
<ar_install_dir>\html\motif\*.htm <ar_install_dir>\html\motif\*.gif |
| Help Information | <ar_install_dir>\arindex.hlp |
| DDE File | <ar_config_dir>\dde.ini |
Notification Tool Files
| Notification Tool Executable | <ar_install_dir>\notifier.exe |
| Configuration File | <ar_config_dir>\ar.ini |
| Notify Servers | <ar_config_dir>\ar |
| Notification Tool Message Log |
<ar_config_dir>\config.lst |
| Help Information | <ar_install_dir>\ntindex.hlp |
Source: Virginia University Site
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- Common Database Issues and Solutions with BMC Remedy AR Server
- BMC Remedy AR System 7.5.0 Installation Guide
- AR System Remedy Change Tracking Tool
- Remedy 101 – BMC AR System Remedy Architecture
- Installation order of BMC AR System Remedy 7.1 and ITSM 7.0
- Things to Consider when changing Name of the AR Server
I am developing a JAVA API component for AR System Server version 7, I get the following error when trying to retrieve an attachment from an entry. “Cannot find/open the directory file”. How can i resolve this error. I am also wondering where the directory file is located for a windows machine.