Information Technology Infrastructure Library - ITIL logo
All 5 BMC Best Practices guide books for ITIL Version 3, just for the people who are interested in best practices and you can request for free.
There are 5 books each for a module in ITIL, they are:
- Service Strategy
This booklet provides insights into understanding and making strategic choices that allow IT organizations to outperform competing alternatives.
- Service Design
This booklet offers guidance on designing processes to ensure that the IT infrastructure can effectively provide services aligned to business needs.
- Service Transition
This booklet provides guidance on taking the output of the service design phase and creating usable services to the business.
- Service Operation
This booklet provides guidance on all aspects of managing the day-to-day operation of an organization’s IT services. It also discusses the operational aspects of many processes.
- Continual Service Improvement
This booklet provides guidance on all aspects of Continual Service Improvement for IT organizations
Request all the 5 books from here.
Courtesy: BMC Software Inc.
Note: All books are best practice insights and may not be sufficient if you want to take ITIL v3 certification.Related posts:
I am trying to download your “5 Free ITIL v3 Booklets for Quick Reference” and am having problems.
I am an IT Consultant and have a contract with a company using Remedy 7.6. I probably will also take some of your online self study courses to gain more knowledge on Remedy 7.6
Please search for the same on bmc.com site, you will be able to find the updated link
Thanks!!!