Archive for August 27th, 2010

BMC Remedy AR System 7.6.03 documentation released

August 27th, 2010

Hi every one,

Good news for all the remedy people, new release of BMC Remedy AR System is on its way and the related documentation is readily available on BMC support site. I have used the new release for more than a month now in its beta phase on windows VM and I have to say installation of ITSM is not a night mare anymore. With the stacked installer its painless and quick to install and configuring. I will write a series posts on the new and improved features of 7.6.03 version. Believe me, there are many things that I want to talk about and most of the new things in this release will change the way we do things in remedy everyday.

Oh, here is the excerpt from David Easter note on 7.6.03 release as posted on ARSlist

BMC Remedy ARSystem

Hi All,

I’m pleased to announce that AR System 7.6.03 was Released to Manufacturing (RTM) on August 20, 2010 and thus will GA very soon.  A customer’s chosen method of distribution (web vs. DVD, legacy vs. Suite) will have an effect on when the GA product is available, so different customers may gain access to it at different times.  However, I expect at this time that all distribution methods will be fulfilled by September 10th  2010.

The documentation for 7.6.03, though, has already been posted to Support Central, so I wanted to let folks know that they can see the official documentation of what is new in 7.6.03 today, even before the GA code may become available.  The What’s New document can be found here:

What’s New: BMC Remedy Action Request System 7.6.03 PDF<http://documents.bmc.com/supportu/documents/80/99/168099/168099.pdf>

The other documentation guides have also been posted, so you can review it all if you so desire.   The general documentation page can be found here: http://webapps.bmc.com/support/faces/prodversion.jsp?prodverseqid=180461

While I will do what I can to answer general questions on the ARSList about AR System 7.6.03, please remember that my participation in this forum is voluntary and in addition to my other duties at BMC.   Please proper channels (e.g. Support, your BMC sales representative or partner, etc.) where appropriate for issues that require an official response.

Thanks, enjoy and see you at WWRUG10 to talk in person about this exciting new release of AR System.

-David J. Easter
Sr. Product Manager, Enterprise Service Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc.

So, stay tuned to update yourself about the latest happenings in the remedy world, will be posting several posts in coming weeks to discuss the new BMC Remedy AR System 7.6.03 release.

Cheers,
Venkat Maddala


Remedy Issue: An Error Has Occurred in the Script on This Page

August 27th, 2010
An Error Has Occurred in the Script on This Page“, on a first look this may not appear as a remedy issue, and partly yes it’s not an remedy issue. But, when users access remedy through mid-tier on a browser like Internet Explorer, this may be your issue. Follow these steps to fix this typical browser related issue caused by improper scripting on the web page.
To resolve this issue, follow these steps on remedy side:
  1. Close all the open browser windows.
  2. Navigate to the temp folder on the local machine. Generally located at C:\Documents and Settings\USER\Local Settings\Temp
  3. Delete all the temp files
  4. Restart the system if needed
  5. Open the browser and try to reproduce the error

Note: Sometime a reinstalling remedy user fixes this problem.

To resolve this issue, follow these steps:

  1. Click Start, and then click Run.
  2. In the Open box, type Regsvr32 urlmon.dll, and then click OK.
  3. When prompted with the DllRegisterServer in urlmon.dll succeeded message, click OK.

If the issue persists, follow these steps:

  1. Open the Java Virtual Machine.
  2. Close all browser instances of Internet Explorer.
  3. Click Start, click Control Panel, and then double-click Internet Options.
  4. Click the Advanced tab.
  5. Under Browsing, click to clear the Enable third-party browser extensions (requires restart) check box.
  6. Restart Internet Explorer.


If the issue still exists, follow these steps:

  1. Open the Internet Explorer.
  2. Click Tools, and then Options.
  3. Click on the Advance tab.
  4. Under Browsing, select the Disable Script Debugging check box.
  5. Click OK to close all windows, and restart the computer.
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