Issue: BMC Remedy ARSystem Close Window actions malfunction when mid tier 7.x is used with IE 8

August 20th, 2010 by Venkat

BMC Software is alerting users to a problem in version 7.x of the BMC Remedy Mid Tier product. This technical bulletin describes a fix to prevent the problem from occurring. If you have questions about the problem, contact BMC Software Customer Support at 800 537 1813 (United States or Canada) or call your local support center.

When BMC Remedy Mid Tier 7.x is used with Microsoft Internet Explorer 8 (IE 8), Close Window actions in active links do not work in the mid tier. This problem is caused by a known IE 8 defect (Microsoft case number 109092371502252). To fix this problem, install the Microsoft cumulative security update for Internet Explorer discussed in Microsoft Security Bulletin MS10-018 (see http://www.microsoft.com/technet/security/bulletin/MS10-018.mspx).

For information about the history.length property issue that caused the Close Window problem, see http://support.microsoft.com/kb/979926/. To verify whether the update is already installed on your computer, check the Add or Remove Programs list in your Control Panel. (This update fixes a DLL, so it does not change the version numbers in the Help > About Internet Explorer window.)

To fix the problem without applying the cumulative update. If you do not apply the cumulative update, use the following workaround to avoid
the problem:
1 In Internet Explorer 8, choose Tools > Internet Options.
2 On the Advanced tab, clear the Enable Automatic Crash Recovery check box.
3 Restart Internet Explorer 8.
For information about Automatic Crash Recovery and the effects of disabling it, see http://www.microsoft.com/windows/internet-explorer/privacy.aspx#features.

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