Archive for February, 2011

Webinar: Graphical analysis, development and documentation of Remedy applications

February 17th, 2011
Webinar: Graphical analysis, development and documentation of Remedy applications.

Abydos are pleased to announce that we will be holding a webinar on the latest release of the Abydos Analyser software version 5.2. This tool is used extensively by the BMC Remedy community to accelerate the analysis, development, troubleshooting, documentation and migration of Remedy workflow. Tuesday Feb 22nd at 12:00pm EST, (11:00am Central, 9:00am Pacific, 5:00pm UK, 6:00pm CET).

Register Here

If you cannot attend this webinar but would like to register for the next one or to schedule a private demonstration, please  click here.

Webinar Agenda Abydos are pleased to annouce the release of Abydos Analyser 5.2. This new release includes a complete overhaul of the event diagram so that you can now define starting conditions to filter the output, traverse related events that are triggered from the first and generate detailed documentation, thus further reducing the time to find the root cause of workflow issues.

Using a tool like Abydos Analyser really helps to keep control of multiple Remedy environments by providing a robust analysis, documentation, comparison and migration capability without having to resort to manual searches.

This frees up the administrator to concentrate on the design, security and control of the application, enabling them to provide a better service to their customers.

Feedback from our customer base indicates that on average Remedy Administrators can expect to save around 60% on the time that it would normally take them to complete the same activity using the native Remedy toolset.

For more information, visit the Abydos Analyser product page

Abydos Designer 8.2 Released

February 15th, 2011


Abydos Designer 8.2 released.

Abydos Designer 8.2 Released for BMC Remedy applications.

Abydos are pleased to announce the general release of Abydos Designer 8.2, winner of the product of the year award WWRUG 2010. This new release provides some powerful new features including:

  • New approval action: can be used with SRM 2.2, 7.6 or ITSM 7.6 Change Management applications. The approval action can be used to support complex approval processes and utilises the Remedy Approval Engine for execution.
  • Enhanced Data Retrieval: allows selection of data from anywhere in Remedy using a standard qualification. Can be used for process routing decisions, updating other records in Remedy or as part of other actions such as email notifications or approval actions (see above).

Why Abydos Designer ?

Abydos Designer is the only process modelling tool designed specifically for BMC Remedy applications. Use the Standalone version for requirements gathering, process workshops or to customise best-practice process models for IT Service Management without the need for a Remedy server but with full access to Remedy form structures and field references.


Once design is complete, simply export and (provided you have purchased the full version of Abydos Designer), import onto one of your Remedy servers to allow the processes to be implemented in real time without the need for any complex development, templates or customisation.

Use with ITSM 7 Incident, Problem, Change, SRM or custom Remedy applications. All process integration is completely data-driven so no need for any changes to workflow rules or application settings.

Key Benefits

  • End-end graphical process design
  • Accelerate deployment of ITSM/SRM 7.6 applications.
  • Reduce or eliminate development/customisation effort.
  • Keep your ITSM applications out of the box
  • Simplified access to ITSM/SRM for end-users through Abydos process wizard

Download Free Software

To download your free copy of Abydos Designer Standalone, simply go to the Abydos website at , login (or register), then click on Abydos Designer on the Downloads menu.

After downloading, run the setup file to install the software, then launch the product and click on the Apply for Licence button to request your free licence key.

Abydos Products

Abydos Designer provides the environment that allows non-technical users to create and maintain processes that are used to drive and enforce workflow rules within BMC applications. This means that you can keep your applications out-of-the-box while enabling customisation to be defined through process definitions.
Abydos Analyser is the most effective way to analyse, edit, document and graphically present workflow rules within BMC Remedy applications. Abydos Analyser can be used with any BMC Remedy application, including ITSM 7, SRM and any custom built applications. It uses a familiar Visio-based graphical interface allowing developers to view workflow graphically without having to search through lists of workflow objects.

**Requires registration. Free licence provided for six months. Does not include the Remedy Implementation component which is part of the full Abydos Designer product.

Contact Information

For further information, please contact Abydos at
USA (Toll-Free): 866 635 4358,
Europe: +44 (0)1582 400127,

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