WWRUG12 – Conference Educational Sessions (1 of 3)

August 28th, 2012 by VenkatM

wwrug12

 

WWRUG12 – Conference Session Update, Educational Sessions (1 of 3) as presented to ARS List by Phil Bautista

Topics included:

  • How to Manage Business Analytics from an Administrator’s Perspective
  • Business Analytics User Management – Working with Web Intelligence Reporting
  • CMDB Integration Methods – AIE and AI Processing
  • Reconciliation Engine – Working With the Different Activities
  • Working with the AR System Report Console

 

Topic: How to Manage Business Analytics from an Administrator’s Perspective

Abstract:

This session is designed to train the attendees on:
– Working with the Central Management Console

Synopsis:

The Central Management Console (CMC) is the administration tools that allow an administrator to manage and configure Business Objects Enterprise, and it shows how to make some common changes to the system’s default security settings.

Any user with valid credentials to Business Objects Enterprise can log on to the CMC and set his or her preferences. However, users who are not members of the Administrators group cannot perform any of the available management tasks unless they have been granted rights to do so.

This session provides a general description of system administration as it relates to Business Objects Enterprise. In addition, a review of the
administration tools that allow you to manage and configure Business Objects Enterprise and it shows how to make some common changes to the system’s default security settings.

 

Topic: Business Analytics User Management – Working with Web Intelligence Reporting

Abstract:

This session is designed to train the attendees on:
– Working with the ITSM Universe Reports
– Running Business Analytic Reports
– Customizing ITSM Universe Reports
– Creating Custom ITSM Reports

Synopsis:

Collecting information within ITSM applications can only be enhanced by having a means to export the data into a report so Business Managers can make better business decisions on how the operations of their organization should operate or what appropriate directions they should take against specific requests/actions submitted.

Business Analytics for BSM is a reporting tool that customers have that help to enhance the capability of generating these types of reports. Business Analytics allows a user to pull data from the ITSM, SRM and CMDB forms as well as any other applications (with customization to the ITSM Universe). This session will show users how to run, modify and create ITSM reports through the ITSM Universe within Business Analytics.

Topic: CMDB Integration Methods – AIE and AI Processing

Abstract:

This session is designed to train the attendees on:
– The different CMDB import methods available
– Working with Atrium Integration Engine (AIE)
– Working with Atrium Integrator (AI)

Synopsis:

An organization’s Configuration Items (CIs) are generally stored in various systems and are to be incorporated into the CMDB. These CIs can be discovered by discovery software, exported into comma separated value files, hard-copied files, word documents and other avenues. It is up to the CMDB Manager and AR System Developers to figure out what is the best means to import the data from the external resource into CMDB.

This session will cover the different integration methods that one can consider; with the primary focus being on the Atrium Integration Engine and Atrium Integrator.

 

Topic: Reconciliation Engine – Working With the Different Activities

Abstract:

This session is designed to train the attendees on:
– How to utilize the Reconciliation Engine Console
– Working with the common Identify and Merge Activities
– Working with the other Activities

Synopsis:

Reconciliation Engine (RE) processing within the CMDB Application allows users to reconcile configuration items that are discovered or entered into the CMDB under multiple Dataset IDs (or Data Resources). The more common activities associated with utilizing RE is the activities if Identify and Merge. You must identify the data that matches up the multiple data source records and then merge the information into a single record based on a weight factor.

This session will cover the step by step requirements needed to set up the different activities involved or made available within the RE processes.

 

Topic: Working with the AR System Report Console

Abstract:

This session is designed to train the attendees on:
– The differences between AR System and Web Reporting
– Building a Web Report
– Customizing a Web Report

Synopsis:

In AR System version 7.6.3 and later versions, the report console has changed considerably from the static AR System type reports that were generally built through the BMC Remedy Client tool and through the Mid-Tier. With the incorporation of Web Reporting, users can add in charts and export out the data into other third party options easier and utilizing a user-friendly atmosphere.

However there seems to be confusion within the community on how to customize the reports once they have been generated. This session will cover the process of building a web report and follow this up with showing the attendees the different customization options that are available without utilizing additional software requirements.

 

More in this series

WWRUG12 – Conference Educational Sessions (2 of 3)

WWRUG12 – Conference Educational Sessions (3 of 3)

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1 comment

  1. Frida Fonceca says:

    Is it possible at all to get an application sent by email.

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