Archive for the ‘ITSM’ category

BMC Remedy ITSM 7.x Workflow Object Prefixes

October 20th, 2011

BMC Remedy ARSystem

BMC Remedy ITSM 7.x Workflow Object Prefixes Explanations. There are thousands of thousands of workflow objects in ITSM remedy that  are well constructed and placed in modules, if you need to understand which Active Link, Filter or Menu belongs to which object to which module, you need to see this list of prefixes used in remedy.

AP: Approval Server
APR: Approval Server
APW: Approval Server
ASE: Assignment Engine
AST: Asset Management
BMC.AM: BMC Asset Management Namespace
BMC.CORE.CONFIG: CMDB Configuration
BMC.CORE: CMDB Classes
BSM: Not part of ITSM 7.0.  Part of the CMDB Atrium CMDB Console deployable application
CAI: Command Automation Interface
CBK: Charge Back
CFB: Change Management Flashboards
CFG: Configuration
CHG: Change Management
CMDB: Configuration Management Database
CMS: Configuration Management System
COM: Company
CTM: Contact Management
FB: Flashboards (base AR)
FIN: Financial
HPD: Help Desk (Incident Management)
KMS: Knowledge Management System
LIC: License
NTE: Notification Engine
OBJSTR: CMDB, Object Store
PBM: Problem
PCT: Product Catalog
PDL: Product Dictionary Library
RAC: Application Administration Console
RE: Reconciliation Engine
RMG: Time Segments (Foundation system)
RQC: Requester Console
RRC: Reporting
SHR: Shared
SIT: Site
SLM: Service Level Management
SRM: Service Request Management
SYS: System
TMS: Task Management System
VIS: Process Visualizer (Foundation system)

Demo: BMC Mobility for IT Service Management

July 19th, 2011

Gain business advantage with mobile incident, problem, change, asset, and self-service apps

Use smartphones and tablets to manage trouble tickets, asset records, service requests, and changes from anywhere, at any time

With BMC Mobility for IT Service Management, you will:

  • Manage incidents, problems, asset records, and change requests with mobile apps
  • Offload calls to your help desk or service desk
  • Escalate issues and respond to assigned incidents anywhere, anytime
  • Enter assets the minute they arrive; notify staff when ready to deploy; and track when released
  • Enable business users to select, submit, update, and track service requests
  • Receive change requests; view by priority, location, and business impact; then respond from the road
  • Select, submit, review, approve, amend, or cancel service requests — even while away from the office
  • Access real-time snapshots of key performance indicators for IT service support