Archive for the ‘BSM’ category

Demo: BMC Mobility for IT Service Management

July 19th, 2011

Gain business advantage with mobile incident, problem, change, asset, and self-service apps

Use smartphones and tablets to manage trouble tickets, asset records, service requests, and changes from anywhere, at any time

With BMC Mobility for IT Service Management, you will:

  • Manage incidents, problems, asset records, and change requests with mobile apps
  • Offload calls to your help desk or service desk
  • Escalate issues and respond to assigned incidents anywhere, anytime
  • Enter assets the minute they arrive; notify staff when ready to deploy; and track when released
  • Enable business users to select, submit, update, and track service requests
  • Receive change requests; view by priority, location, and business impact; then respond from the road
  • Select, submit, review, approve, amend, or cancel service requests — even while away from the office
  • Access real-time snapshots of key performance indicators for IT service support

Interactive BSM BluePrint with related links

June 11th, 2010

Check out the flash based BSM related tools map created by BMC, it has backend pages related to each application that is mentioned on the image.

From the diagram above, it is clear that BMC places CMDB/CMS at the center or heart of all IT operations and builds all kinds of applications that deal with request, support, provisional, configuring, monitor, operational, planning and governing apps around CMDB.

Click on any application that is mentioned on the diagram, it opens a webpage with brief introduction to what BMC has to offer.

This is a very nice and simple diagram for someone who wants to know about all the BSM related BMC applications and scope of BSM.

For the actual flash page click here

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