Archive for the ‘Videos’ category

Demo: Mobile BMC Remedy Service Desk on iPhone

August 17th, 2012

Demo: Mobile BMC Remedy Service Desk on iPhone

 

Demo: Mobile BMC Remedy Service Desk on iPhone4

Video Credits: Aeroprise

Product demo of Aeroprise Mobility for BMC Remedy Service Desk on the iPhone. Learn to to manage incident information and change approvals on smartphones directly from the field.

 

Lear more here

Demo: BMC Mobility for IT Service Management

July 19th, 2011

Gain business advantage with mobile incident, problem, change, asset, and self-service apps

Use smartphones and tablets to manage trouble tickets, asset records, service requests, and changes from anywhere, at any time

With BMC Mobility for IT Service Management, you will:

  • Manage incidents, problems, asset records, and change requests with mobile apps
  • Offload calls to your help desk or service desk
  • Escalate issues and respond to assigned incidents anywhere, anytime
  • Enter assets the minute they arrive; notify staff when ready to deploy; and track when released
  • Enable business users to select, submit, update, and track service requests
  • Receive change requests; view by priority, location, and business impact; then respond from the road
  • Select, submit, review, approve, amend, or cancel service requests — even while away from the office
  • Access real-time snapshots of key performance indicators for IT service support
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