Archive for the ‘News’ category

What does BMC Software going private mean to Remedy people?

May 6th, 2013

Important Update from BMC Software


Dear BMC Customer,

I am excited to inform you of a very positive development for BMC Software.
BMC Software announced earlier today that the company has signed a definitive agreement to be acquired by a private investor group led by Bain Capital and Golden Gate Capital together with GIC Special Investments Pte Ltd (“GICSI”) and Insight Venture Partners. The transaction will take the Company private.
We believe this important step will position us for even greater success and accelerate our ability to focus on building an even stronger future for our customers.
As a result of this transaction, BMC expects to have increased flexibility to invest more strategically to drive powerful innovation and deliver cutting edge customer solutions. Importantly, this transaction provides BMC with the potential to accelerate our customer-focused vision for our company. We are confident that this transaction will allow us to better serve you.
We expect the transaction to be completed later this year. Throughout the process, and after the close, the transaction’s impact should be seamless to you. It will have no impact on the day-to-day operations of our business. Your BMC contacts remain the same, all current contracts will be honored and there will be no change in how we conduct our business with you.
As we move through this process, we will keep you informed of key developments. If you have any questions, please feel free to call your usual BMC representative.
We look forward to building upon our relationship with you and to continuing to develop the best solutions to address the IT needs within your organization.
Kim DeCarlis
Vice President, Worldwide Marketing
BMC Software

Full Press Release –



Submit and Vote on enhancements to BMC Remedy and ITSM

October 9th, 2012

Time to submit those enhancement ideas you have but didn’t want to put in an issue to Support.  If you don’t have any ideas you can still vote for the ones that sound like a good idea.  You just need a BMC Communities login to submit/vote.





You might have noticed that there is a new tab available here on the BMC Remedy forums. Ideas

We at BMC are experimenting with a more community-oriented approach to soliciting specific ideas for product improvements.

We’d love to hear your own ideas: Please feel free to add your suggestions for product improvements in the ideas tab, and vote up (or down) the ideas that other people have created.
The link above takes you to the BMC Remedy ideas forum. This is for ideas relevant to the whole Remedy ITSM suite. There are also ideas forums in each of the following module-specific areas:

ITSM Process Designer ideas

Asset Management ideas

Change and Release Management ideas

Incident and Problem Management ideas

Knowledge Management ideas

Service Request Management ideas

Identity Management ideas

BMC Mobility ideas

IT Business Management ideas

by Jon Hall (Oct 1, 2012)

As posted to ARSList by Jason Miller

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