Archive for the ‘Remedy 7.5’ category

To use or not to use – Remedy core fields

September 30th, 2009

Every new Remedy developer will have this doubt, to use or not to use the core fields on any regular form. As everyone knows that all the Regular Forms on BMC Remedy AR System will have 8 fields with predefined id and names, though we can change the names, we can’t change the database id’s of the core fields.

Reserved fields a.k.a Core Fields

Action Request Remedy Core fieldsSource: BMC Remedy Admin Tool Regular form

1. Request ID

2. Submitter

3. Create Date

4. Assigned To

5. Last Modified By

6. Modified Date

7. Status

8. Short Description

So guys, what do you think should we use the core fields in development by renaming and re-using these fields or should we just hide if we don’t need them?

This post is in part with Remedy 101 section.

Namaste

Venkat

BMC AR System Remedy 7.6?

September 16th, 2009

bmc

No, you have got it wrong. Don’t trust everything you read on internet. But, you can trust this post :) this news has proper source from a BMC insider.

There is no release of AR System Remedy 7.6 version from BMC. The next major release of BMC AR System Remedy is in mid 2010 and it will be BMC AR System Remedy 8.0.00.

The spread of version 7.6 release news took surprised the developer community as it’s just six months back a major version change was released. Not many have yet used the latest version of 7.5.0 and we have already got several patches for it which are being tried and tested by many companies now. Few people initially feared that support for version 7.0.0 will be discontinued with this release, but don’t worry any more.

The fact is there is a release of version 7.6  ITSM Suite which included Service Desk (Incident + Problem), Change Mgt, Asset Mgt, ant etc,…. but not AR System Remedy 7.6.0

There are couple threads on the same issue in BMCDN and ARSlist, where David and Matt has cleared the fact from fiction.

Till the next major release in 2010, have fun with 7.5 ;)

Namaste

Venkat