ITIL




Everything about ITIL Certification.

Will be updated soon till then answer these sample Questions:

1) Of which ITIL process are Reliability, Serviceability and Maintainability
components?
A. IT Service Continuity Management
B. Service Level Management
C. Problem Management
D. Availability Management
2) Which Service Design process ensures that information regarding services which run
in the live environment is current and accurate?
A. Service Catalogue Management
B. Service Level Management
C. Availability Management
D. Service Improvement
3) What activity is an organization performing when it plans and regulates a process
with the goal of attaining effective and consistent results?
A. Process improvement
B. Process execution
C. Process analysis
D. Process control
4) What aspect of Service Design is concerned with the management and control of
services throughout their lifecycle via service management systems and related tools?
A. Technology architectural design
B. Process Design
C. Measurement Design
D. Service Portfolio Management
5) Which of the following statements is true of all effective IT services?
A. They deliver resources and capabilities to customer’s
B. They deliver IT solutions to customers
C. They deliver business solutions to customers
D. They deliver value to customers

1) Of which ITIL process are Reliability, Serviceability and Maintainability

components?

A. IT Service Continuity Management

B. Service Level Management

C. Problem Management

D. Availability Management

2) Which Service Design process ensures that information regarding services which run

in the live environment is current and accurate?

A. Service Catalogue Management

B. Service Level Management

C. Availability Management

D. Service Improvement

3) What activity is an organization performing when it plans and regulates a process

with the goal of attaining effective and consistent results?

A. Process improvement

B. Process execution

C. Process analysis

D. Process control

4) What aspect of Service Design is concerned with the management and control of

services throughout their lifecycle via service management systems and related tools?

A. Technology architectural design

B. Process Design

C. Measurement Design

D. Service Portfolio Management

5) Which of the following statements is true of all effective IT services?

A. They deliver resources and capabilities to customer’s

B. They deliver IT solutions to customers

C. They deliver business solutions to customers

D. They deliver value to customers

Till then, Njoy

Venkat

Update: Several posts regarding ITIL are posted on the blog, please search for ITIL to find all articles related or try ITIL categories.

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