July 21st, 2010 by Venkat
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Information Technology Infrastructure Library - ITIL logo
All 5 BMC Best Practices guide books for ITIL Version 3, just for the people who are interested in best practices and you can request for free.
There are 5 books each for a module in ITIL, they are:
This booklet provides insights into understanding and making strategic choices that allow IT organizations to outperform competing alternatives.
This booklet offers guidance on designing processes to ensure that the IT infrastructure can effectively provide services aligned to business needs.
This booklet provides guidance on taking the output of the service design phase and creating usable services to the business.
This booklet provides guidance on all aspects of managing the day-to-day operation of an organization’s IT services. It also discusses the operational aspects of many processes.
- Continual Service Improvement
This booklet provides guidance on all aspects of Continual Service Improvement for IT organizations
Request all the 5 books from here.
Courtesy: BMC Software Inc.
Note: All books are best practice insights and may not be sufficient if you want to take ITIL v3 certification.
July 17th, 2010 by Venkat
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New Release: An Integrated, Interactive ITILv3 Guide for ITSM 7. |
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Thursday 22nd July 12:00-12:45pm ET. Register Now
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Abydos are pleased to annouce that we will be holding a webinar on a fully integrated, interactive ITILv3 guide for ITSM 7 on Thursday 22nd July at 12:00 noon Eastern Time.
Many customers who strive for ITIL compliance simply provide the BMC ITSM 7 applications to their users backed-up with comprehensive training. But when it comes to providing clear instructions to users based on where they are in the ITIL process, a truly interactive guide is essential.
Abydos Designer provides a graphical process construction and maintenance interface which facilitates the deployment and customisation of the ITIL processes for ITSM 7 to meet your business needs. This is dynamically converted into interactive work instructions that the users can access from within ITSM 7 based on their current progress.
For example you may need to change the ITIL process flow under certain conditions and/or capture additional data not available in the OOTB application. Since Abydos Designer is completely data driven, this can be achieved without changing any of the underlying workflow, so your application is protected for future upgrades and support.
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Webinar Information
To join us for the live webinar on Thursday 22nd July at 12:00 Noon Eastern, click on this link to register: Register Now
Contact Information
For further information, please contact Abydos at
USA Toll Free: 866 635 4358
Europe: +44-1582-400127,
Email: info@abydos-workflow.com
Web: www.abydos-workflow.com
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Abydos is a limited company, registered in the UK, Company Registration number: 4299654.
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