Posts Tagged ‘Action Request System’

Introduction to BMC Remedy User Tool v7.5

July 15th, 2012

Introduction to BMC Remedy User Tool v7.5

 

Video Credits: RemedyJedi

News: BMC Acquires Abydos

May 9th, 2012

BMC Acquires Abydos

BMC Remedy ARSystem

Abydos

Now you can deploy and manage BMC Remedy applications with drag-and-drop ease

With the acquisition of Abydos, BMC Remedy IT Service Management – Process Designer is now an integrated component of the BMC Remedy IT Service Management Suite, dramatically improving customers’ user experience.

BMC Remedy IT Service Management – Process Designer is the fastest and most efficient way to create and manage workflow in BMC Remedy. With drag-and-drop ease, the graphical-process-design tool lets non-technical users build and deploy new IT requests and processes without worrying about customization.

Key features

  • Simple integration with BMC Remedy ITSM applications
  • Ability to create and manage processes with drag-and-drop ease
  • Support for rapid creation and maintenance of service request management processes for Q&A, data-capture, and fulfillment — without the need for PDTs, AOTs, or advanced interface forms
  • Enforcement of process logic within applications without any development or customization
  • Support for complex multi-step approvals within service request management and change processes
  • Ability to export and import service request management and ITSM configuration between servers
  • Enhanced support for multi-tenancy applications

Business benefits

  • Processes that fit the business: implement processes that match the business’ need perfectly without customizing BMC Remedy applications.
  • Business users get what they want: Help employees understand and review the process in graphical form exactly as it is implemented.
  • Fast deployment at lower cost: Use a simple graphical interface to implement workflow without customizing BMC Remedy applications.
  • Reduced support and upgrade costs: Spend less time and effort supporting BMC Remedy applications, as there is no additional development or customizations.
  • Streamlined processes: Automate processes in BMC Remedy.
  • Simplified user interface: Quickly build decision trees to provide a simplified user interface.
  • Automated version control: Automatically version-stamp processes for easy roll-back and usage reporting.

Source: http://www.bmc.com/products/brand/abydos.html?intcmp=Announce_Box_1_-_Acorn_Announcement_-_04202012_147615635

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