Posts Tagged ‘ar system 7.6.03’

BMC Remedy AR System 7.6.03 documentation released

August 27th, 2010

Hi every one,

Good news for all the remedy people, new release of BMC Remedy AR System is on its way and the related documentation is readily available on BMC support site. I have used the new release for more than a month now in its beta phase on windows VM and I have to say installation of ITSM is not a night mare anymore. With the stacked installer its painless and quick to install and configuring. I will write a series posts on the new and improved features of 7.6.03 version. Believe me, there are many things that I want to talk about and most of the new things in this release will change the way we do things in remedy everyday.

Oh, here is the excerpt from David Easter note on 7.6.03 release as posted on ARSlist

BMC Remedy ARSystem

Hi All,

I’m pleased to announce that AR System 7.6.03 was Released to Manufacturing (RTM) on August 20, 2010 and thus will GA very soon.  A customer’s chosen method of distribution (web vs. DVD, legacy vs. Suite) will have an effect on when the GA product is available, so different customers may gain access to it at different times.  However, I expect at this time that all distribution methods will be fulfilled by September 10th  2010.

The documentation for 7.6.03, though, has already been posted to Support Central, so I wanted to let folks know that they can see the official documentation of what is new in 7.6.03 today, even before the GA code may become available.  The What’s New document can be found here:

What’s New: BMC Remedy Action Request System 7.6.03 PDF<>

The other documentation guides have also been posted, so you can review it all if you so desire.   The general documentation page can be found here:

While I will do what I can to answer general questions on the ARSList about AR System 7.6.03, please remember that my participation in this forum is voluntary and in addition to my other duties at BMC.   Please proper channels (e.g. Support, your BMC sales representative or partner, etc.) where appropriate for issues that require an official response.

Thanks, enjoy and see you at WWRUG10 to talk in person about this exciting new release of AR System.

-David J. Easter
Sr. Product Manager, Enterprise Service Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc.

So, stay tuned to update yourself about the latest happenings in the remedy world, will be posting several posts in coming weeks to discuss the new BMC Remedy AR System 7.6.03 release.

Venkat Maddala

Beta release of BMC AR System 7.6.03 is available from May 17 2010

May 13th, 2010

If follow BMCDN regularly, you might have noticed the announcement of beta release of next major version BMC Action Request System 7.6.03. The beta phase starts for exclusive members selected by BMC and it starts on May 17, 201o. Read the details below get ready for more details which will be released in the kickoff party on next Monday.

Read the release post David J Easter on BMCDN here:

Announcing BMC Remedy Action Request System 7.6.03 Beta Customer Program!

BMC is pleased to announce plans to enter the beta phase of AR System 7.6.03 on May 17th, 2010.  Please read these instructions carefully if you want to apply for this upcoming BMC Remedy Action Request System 7.6.03 Customer Program.

What’s new in BMC Remedy Action Request System 7.6.03?

The following are some of the high level enhancements currently expected to be part of AR System 7.6.03:

  • Ad-hoc graphical reporting

– Enables graphical reporting through the web client without requiring SAP (Business Objects / Crystal Reports)

– Benefit: No additional cost to customer for simple reporting on the web

  • Overlays

– Enforces best practice development within Developer Studio

– Preserves customizations during upgrade of AR System powered applications

– Benefit: Protects business investment in customizations

  • Improved User Experience

– New home page including end-user personalization options

– Drag and Drop between tables and fields

– Rich Text Formatting support

– Cut/Paste into attachments

– Fly-out menus

– Panel resizing based on content

– Benefits: Richer User Experience

  • Increased 64-bit Support

– AR System will run as a 64-bit executable when installed on Windows 64-bit OS

– AR System will optionally support 64-bit JVM and 64-bit application servers

– Benefit: Take advantage of extended memory on 64-bit servers, increasing capacity and stability

  • Enhanced Search Engine

– Provides a centralized search capability for Full Text Search and ITSM Suite

– Benefit: Centralized administration of search capabilities

  • Advanced Developer Tools

– Documentation and Graphical Workflow visualization in Developer Studio

– Enhanced Search and Analysis abilities

– Benefit: Developers become more efficient, utilities centralized in one tool

  • L10N Improvements

– Introduces a Localization Toolkit for AR System

– Benefit: Enables partners and customers to more quickly localize applications

* Subject to change before release.  All features may not be available at the beginning of the beta phase.

Milestones during the BMC Remedy Action Request System 7.6.03 beta phase

The following milestones are expected during the 7.6.03 beta phase:

BMC Remedy Action Request System 7.6.03 Open Beta for all customers

Tentative Start Date: May 17th, 2010

BMC Remedy Action Request System 7.6.03 Beta Refresh

Tentative Start Date: Mid-June, 2010

BMC Remedy Action Request System 7.6.03 General Availability

Tentative Date: Late Summer, 2010

The open beta will be available to all BMC customers and partners. Any qualified BMC customer or partners can apply for participation the open beta.

Versioning Notice

Because versioning of future products is fluid, preliminary version numbers for this release may have “leaked” or been assumed prior to this announcement.  This announcement solidifies the version of the BMC Remedy AR System “Summer 2010” release to be 7.6.03.  This versioning will enable AR System to synchronize its version number with other BMC products releasing in the Summer 2010 time frame.

AR System 7.6.03 represents a revision of the minor release number of AR System and thus is governed by the BMC Product Support Policy.

How to sign up for this program

In order to be considered in any of our BMC Customer Programs, you must:

More information can be found at:

If you have any questions, contact:

May Bakken

BMC Customer Programs Manager

Phone (408) 571 7248

If you are one of the selected customers/partners for attending the kickoff party, will meet on Monday……

Till then,



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