Gain business advantage with mobile incident, problem, change, asset, and self-service apps
Use smartphones and tablets to manage trouble tickets, asset records, service requests, and changes from anywhere, at any time
With BMC Mobility for IT Service Management, you will:
- Manage incidents, problems, asset records, and change requests with mobile apps
- Offload calls to your help desk or service desk
- Escalate issues and respond to assigned incidents anywhere, anytime
- Enter assets the minute they arrive; notify staff when ready to deploy; and track when released
- Enable business users to select, submit, update, and track service requests
- Receive change requests; view by priority, location, and business impact; then respond from the road
- Select, submit, review, approve, amend, or cancel service requests — even while away from the office
- Access real-time snapshots of key performance indicators for IT service support
