Posts Tagged ‘arsystem 7.5’

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Webinar: An Integrated Interactive ITILv3 Guide for ITSM 7

September 7th, 2010

Abydos

An Integrated, Interactive ITILv3 Guide for ITSM 7.
Thursday 22nd July 12:00-12:45pm ET. Register Now

Due to popular demand, Abydos will be re-running our webinar on a fully integrated, interactive ITILv3 guide for ITSM 7 on Friday 17th Sep at 12:00 noon US Eastern Time.
Many customers who strive for ITIL compliance simply provide the BMC ITSM 7 applications to their users backed-up with comprehensive training. But when it comes to providing clear instructions to users based on where they are in the ITIL process, a truly interactive guide is essential.
Abydos Designer provides a graphical process construction and maintenance interface which facilitates the deployment and customisation of the ITIL processes for ITSM 7 to meet your business needs. This is dynamically converted into interactive work instructions that the users can access from within ITSM 7 based on their current progress.
For example you may need to change the ITIL process flow under certain conditions and/or capture additional data not available in the OOTB application. Since Abydos Designer is completely data driven, this can be achieved without changing any of the underlying workflow, so your application is protected for future upgrades and support.
Webinar Information
To join us for the live webinar on Friday 17th Sep at 12:00 Noon US Eastern, click on this link to register: Register Now
WWRUG
Visit Abydos at the WWRUG in Las Vegas from 18th – 22nd October. For more information go to www.wwrug.com
Contact Information
For further information, please contact Abydos at
USA Toll Free: 866 635 4358
Europe: +44-1582-400127,
Email: info@abydos-workflow.com
Web: www.abydos-workflow.com

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Posted in AR System, News

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Not able to connect with database to install AR Server?

August 24th, 2010

Read the possible causes carefully, it clearly says “Refer to Installation Document” before you attempt”.

One big mistake what everyone tends to do is start doing things when they have to read/research first. For any successful remedy installation, we need to tune the system and database first. All these details are readily available in BMC documentation, don’t get scared of by seeing the number of pdf pages, instead skim through the parts which you don’t need to know. Like, if your OS is Windows, you don’t have to read everything about LINUX/UNIX.

Regarding the error, it is based on database and connectivity to the database. Connectivity to the database is essential for remedy server as all the actions that are performed are ultimately end up in it. First thing you need to do here is, try connecting to database using a client software, based up on the database you are using, use the clients like Toad, WINSQL, SQL Management tool or any other preferred. If you are able to connect to the database, then go to the database setting to open the TCP/IP port.

Error “TCP/IP connection to the host XYZ using port number 1433 failed.” is caused with SQL database because the TCP/IP settings are disabled.

Follow these steps to fix this issue:

Set your SQL Server connections to allow TCP/IP:

  • Open the SQL Server Configuration Manager.
  • Click Network Configuration for your SQL Server instance.
  • Make sure that TCP/IP Protocol is enabled.
  • View the TCP/IP Properties dialog box for your database instance, and make sure that the IP Addresses tab has a TCP Port number specified. (The default port is 1433.)
  • Restart all SQL Server services to effect this change.

Just back a step on the remedy installer and click Next, it will detect the database instance, if not you can always manually.

If you still need help configuring TCP/IP ports, look here

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Posted in AR System, Issue and Fix

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