Posts Tagged ‘bmc remedy 7.5’

News: BMC Acquires Abydos

May 9th, 2012

BMC Acquires Abydos

BMC Remedy ARSystem

Abydos

Now you can deploy and manage BMC Remedy applications with drag-and-drop ease

With the acquisition of Abydos, BMC Remedy IT Service Management – Process Designer is now an integrated component of the BMC Remedy IT Service Management Suite, dramatically improving customers’ user experience.

BMC Remedy IT Service Management – Process Designer is the fastest and most efficient way to create and manage workflow in BMC Remedy. With drag-and-drop ease, the graphical-process-design tool lets non-technical users build and deploy new IT requests and processes without worrying about customization.

Key features

  • Simple integration with BMC Remedy ITSM applications
  • Ability to create and manage processes with drag-and-drop ease
  • Support for rapid creation and maintenance of service request management processes for Q&A, data-capture, and fulfillment — without the need for PDTs, AOTs, or advanced interface forms
  • Enforcement of process logic within applications without any development or customization
  • Support for complex multi-step approvals within service request management and change processes
  • Ability to export and import service request management and ITSM configuration between servers
  • Enhanced support for multi-tenancy applications

Business benefits

  • Processes that fit the business: implement processes that match the business’ need perfectly without customizing BMC Remedy applications.
  • Business users get what they want: Help employees understand and review the process in graphical form exactly as it is implemented.
  • Fast deployment at lower cost: Use a simple graphical interface to implement workflow without customizing BMC Remedy applications.
  • Reduced support and upgrade costs: Spend less time and effort supporting BMC Remedy applications, as there is no additional development or customizations.
  • Streamlined processes: Automate processes in BMC Remedy.
  • Simplified user interface: Quickly build decision trees to provide a simplified user interface.
  • Automated version control: Automatically version-stamp processes for easy roll-back and usage reporting.

Source: http://www.bmc.com/products/brand/abydos.html?intcmp=Announce_Box_1_-_Acorn_Announcement_-_04202012_147615635

BMC Software acquires Neptuny’s Software Business

October 6th, 2010

BMC Software Extends Leadership in Virtualization and Cloud Management with Acquisition of Neptuny’s Software Business

  • Neptuny solution increases cloud planning capabilities and optimizes application performance across hybrid environments
  • Acquisition enhances BMC’s capacity management and cloud offerings
  • Combination will help customers improve service levels while reducing capital expenditures

HOUSTON, October 5, 2010 BMC Software (NASDAQ: BMC) today announced the acquisition of Neptuny’s software business, a European-based capacity management and IT performance optimization solution. The addition of Neptuny’s technology will extend BMC’s existing leadership in capacity management and enhance BMC’s dynamic Business Service Management (BSM) portfolio and cloud management offerings.

Read the full press conference here..
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