Posts Tagged ‘bmc remedy 7.5’

Webinar: An Integrated Interactive ITILv3 Guide for ITSM 7

September 7th, 2010

Abydos

An Integrated, Interactive ITILv3 Guide for ITSM 7.
Thursday 22nd July 12:00-12:45pm ET. Register Now

Due to popular demand, Abydos will be re-running our webinar on a fully integrated, interactive ITILv3 guide for ITSM 7 on Friday 17th Sep at 12:00 noon US Eastern Time.
Many customers who strive for ITIL compliance simply provide the BMC ITSM 7 applications to their users backed-up with comprehensive training. But when it comes to providing clear instructions to users based on where they are in the ITIL process, a truly interactive guide is essential.
Abydos Designer provides a graphical process construction and maintenance interface which facilitates the deployment and customisation of the ITIL processes for ITSM 7 to meet your business needs. This is dynamically converted into interactive work instructions that the users can access from within ITSM 7 based on their current progress.
For example you may need to change the ITIL process flow under certain conditions and/or capture additional data not available in the OOTB application. Since Abydos Designer is completely data driven, this can be achieved without changing any of the underlying workflow, so your application is protected for future upgrades and support.
Webinar Information
To join us for the live webinar on Friday 17th Sep at 12:00 Noon US Eastern, click on this link to register: Register Now
WWRUG
Visit Abydos at the WWRUG in Las Vegas from 18th – 22nd October. For more information go to www.wwrug.com
Contact Information
For further information, please contact Abydos at
USA Toll Free: 866 635 4358
Europe: +44-1582-400127,
Email: info@abydos-workflow.com
Web: www.abydos-workflow.com

Issue: BMC Remedy ARSystem Close Window actions malfunction when mid tier 7.x is used with IE 8

August 20th, 2010

BMC Software is alerting users to a problem in version 7.x of the BMC Remedy Mid Tier product. This technical bulletin describes a fix to prevent the problem from occurring. If you have questions about the problem, contact BMC Software Customer Support at 800 537 1813 (United States or Canada) or call your local support center.

When BMC Remedy Mid Tier 7.x is used with Microsoft Internet Explorer 8 (IE 8), Close Window actions in active links do not work in the mid tier. This problem is caused by a known IE 8 defect (Microsoft case number 109092371502252). To fix this problem, install the Microsoft cumulative security update for Internet Explorer discussed in Microsoft Security Bulletin MS10-018 (see http://www.microsoft.com/technet/security/bulletin/MS10-018.mspx).

For information about the history.length property issue that caused the Close Window problem, see http://support.microsoft.com/kb/979926/. To verify whether the update is already installed on your computer, check the Add or Remove Programs list in your Control Panel. (This update fixes a DLL, so it does not change the version numbers in the Help > About Internet Explorer window.)

To fix the problem without applying the cumulative update. If you do not apply the cumulative update, use the following workaround to avoid
the problem:
1 In Internet Explorer 8, choose Tools > Internet Options.
2 On the Advanced tab, clear the Enable Automatic Crash Recovery check box.
3 Restart Internet Explorer 8.
For information about Automatic Crash Recovery and the effects of disabling it, see http://www.microsoft.com/windows/internet-explorer/privacy.aspx#features.