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5 free ITIL V3 Booklets for quick reference

July 21st, 2010

Information Technology Infrastructure Library - ITIL logo

All 5 BMC Best Practices guide books for ITIL Version 3, just for the people who are interested in best practices and you can request for free.

itil free books

There are 5 books each for a module in ITIL, they are:

Service Strategy

This booklet provides insights into understanding and making strategic choices that allow IT organizations to outperform competing alternatives.

Service Design

This booklet offers guidance on designing processes to ensure that the IT infrastructure can effectively provide services aligned to business needs.

Service Transition

This booklet provides guidance on taking the output of the service design phase and creating usable services to the business.

Service Operation

This booklet provides guidance on all aspects of managing the day-to-day operation of an organization’s IT services. It also discusses the operational aspects of many processes.

Continual Service Improvement

This booklet provides guidance on all aspects of Continual Service Improvement for IT organizations

Request all the 5 books from here.

Courtesy: BMC Software Inc.

Note: All books are best practice insights and may not be sufficient if you want to take ITIL v3 certification.

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Tags: arsystem 7.5 bmc BMC Remedy continual service improvement ITIL ITIL Process Model ITIL V2 ITIL V3 ITSM itsm 7.5 remedy Remedy 7.5 Service Service Catalog service design service operation service strategy service transition

How to debug CMDB 7.5 Change Pending Issues

June 21st, 2010

How to debug CMDB 7.5 Change Pending Issues

OVERVIEW: CLASS Manager Activity. If a particular activity stays in Change Pending state for a long time you can investigate the root cause by following the steps mentioned in the document.

To resolve this problem you need to validate CMDB metadata problems. We need to check some of the forms which may have pending entries for classes, attributes for which class manager do not show pending entries.

LOGIN with Administrator previlege:

This is a brief descriptions of the points to check:

- WUT: Login as Demo and check the CMDB metadata. Check each record is active, unique and it’s correct.

STEPS:

The forms to check and fix are:

Step1: Class (OBJSTR:Class) -> Check there is NOT pending entries (No entries where ‘System Status*’ != “Active” )

Fix: If there are not active entries, you need to backup those entries on arx format and delete them.

1.a Check Class (OBJSTR:Class) again where ‘Pending ID’ != “0″ OR ‘OSStatus’ != “Active”

Fix: If there are entries with Pending ID != 0, you have to investigate this problem carefully.

Step 2: Attribute Definitions (OBJSTR:AttributeDefinition) -> Check there is NOT pending entries (No entries where ‘Record Status’ != “Active”)

Fix: If there are not active entries, you need to backup those entries on arx format and delete them.

**

Step 3: OBJSTR:Index (OBJSTR:Index) -> Check there is NOT pending entries (No entries where ‘Record Status’ != “Active”)

Fix: If there are NOT active entries, you need to backup those entries on arx format and delete them.

Step 4: OBJSTR:IndexAttrib (OBJSTR:IndexAttrib) -> Check there is NOT pending entries (No entries where ‘Record Status’ != “Active”)

Fix: If there are not active entries, you need to backup those entries on arx format and delete them.

***

Step 5: OBJSTR:Pending -> Check there are not errors here.

Fix: If there are errors, please read them and fix the problem. Otherwise, you need to backup those entries on arx format and delete them.

Step 6: Application Pending -> Check there are not entries waiting processing here.

Fix: Wait until all the entries are deleted. If they are not deleted, to fix the problem, you need to backup those entries on arx format and delete them manually.

Credits-Vishal V. Dhainje