Posts Tagged ‘BMC Remedy’

Complete schedule of WWRUG11 (Sep 19-23, 2011)

July 20th, 2011

Daily Schedule

Our daily programming typically looks something like this.

07:00AM to 08:30AM – Continental Breakfast
08:30AM to 09:45AM – Opening Session
10:00AM to 01:00PM – Tutorial Sessions
01:00PM to 03:00PM – Lunch
01:00PM to 06:00PM – Technology Showcase
03:00PM to 06:00PM – Technical Sessions
06:00PM to 07:00PM – Birds of a Feather Sessions
07:00PM to 10:00PM – Networking Session

In addition to the above, we also have Vendors conducting their own product-specific morning (10:00AM to 01:00PM) and afternoon (03:00PM to 06:00PM) sessions as well.

Weekly Schedule

Our weekly programming typically looks something like this.

September 19, 2011 Monday (03:00PM to 09:00PM)
• Conference Registration
• Welcome Reception (bar + dinner + music)

September 20, 2011 Tuesday (07:00AM to 10:00PM)
• Continental Breakfast
• Opening Session (with Keynote Speaker)
• Tutorial Sessions
• Lunch
• Technology Showcase
• Technical Sessions
• Birds of a Feather Sessions
• Networking Session

September 21, 2011 Wednesday (07:00AM to 10:00PM)
• Continental Breakfast
• Opening Session (with Keynote Speaker)
• Tutorial Sessions
• Lunch
• Technology Showcase
• Technical Sessions
• Birds of a Feather Sessions
• Evening with Engineering and Friends (bar + dinner)

September 22, 2011 Thursday (07:00AM to 12:00AM)
• Continental Breakfast
• Opening Session (conference awards)
• Tutorial Sessions
• Lunch
• Technology Showcase
• Technical Sessions
• Conference Celebration (bar + dinner + live band)

September 23, 2011 Friday (07:00AM to 01:30PM)
• Continental Breakfast
• Tutorial Sessions
• Technical Sessions (repeat of conference favorites)
• Lunch
• Closing Session

Demo: BMC Mobility for IT Service Management

July 19th, 2011

Gain business advantage with mobile incident, problem, change, asset, and self-service apps

Use smartphones and tablets to manage trouble tickets, asset records, service requests, and changes from anywhere, at any time

With BMC Mobility for IT Service Management, you will:

  • Manage incidents, problems, asset records, and change requests with mobile apps
  • Offload calls to your help desk or service desk
  • Escalate issues and respond to assigned incidents anywhere, anytime
  • Enter assets the minute they arrive; notify staff when ready to deploy; and track when released
  • Enable business users to select, submit, update, and track service requests
  • Receive change requests; view by priority, location, and business impact; then respond from the road
  • Select, submit, review, approve, amend, or cancel service requests — even while away from the office
  • Access real-time snapshots of key performance indicators for IT service support