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AR System Remedy Change Tracking Tool

April 9th, 2010

Thanks to PVB for this wonderful tool

What is AR System Change Tracking Tool?

AR System Change Tracking Tool will record all changes that are done to the Remedy applications.For ex, whenever a user creates a form/modifies a filter etc., the change information will be recorded in this tool.

This tool have been developed to address the following problems,

  • Currently we do not have a perfect mechanism to record all the changes.
  • Whenever multiple users are working on same application, it is very hard to find out who made the changes to the application objects.
  • No proper version tracking information in Remedy applications.
  • At the deployment time there is a possiblity that we might miss out some required workflows.

How to view the recorded information?

ARS Change Tracking tool comes with powerful reporting feature through which you can either execute the change details or download the details for version tracking purpose.

Please go through the user manual attached for the complete details about this tool.

Installation Steps:-

  1. Import the ARS-CTT-Def.def using AR Import feature in the admin tool.
  2. Import all the entries defined in ARS-Pilot-Entries.arx file using Remedy Tool.
  3. You need to enable the server events in the server in order to view the change logs. You can do this by navigating through, File->Server Information->Server Events Tab. Enable, Active Link, Field, Filter, Form, Escalation, View.
  4. Then the tool will start recording events starting from the time you have enabled the server events.
  5. Launch the ARS:CTT-Master form through the Remedy User tool for viewing the server events.

Mail author Vijay Bhaskar, at bhaskarvrips@gmail.com if you face any problems in installing this application.

Download it here!!

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Posted in AR System, Tools and Integration

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Remedy Restore Tool Version 1.0

March 24th, 2010

For all the folks who are looking for a smooth transition from moving your AR Database from one server to another, or for some who wants to take dump from production and place it in development or even for some who just want to change the name on the AR server, here is the little tool developed by Carl Wilson

What it does?

It simply updates the server name in all the places that are needed.

Here is the detailed explanation:

This tool will update the forms and server settings with the server name entered. This can be used when restoring a Production DB to another environment, such as Pre-Production, where the server information needs to be updated to correctly reflect the current system.
The Tool performs the following

> Stops the Email Engine Service in Windows
> Disables Email Boxes in Remedy form “AR System Email Configuration”
> Updates the following Server Information:
- Default Web Path
- Server Name
- Server Alias
> Updates Report form entries with new Server Name
> Updates HelpFile URL pointers in “SHARE:Application_Properties” form
> Updates SRM settings, if SRM installed, to point to correct web path
> Updates Server Group information.
- Server Group Name
- Server Group Member
- Disable Admin Functions, where selected

This uses the .NET ARAPI7.1 and requires a minimum of V2.x of the Microsoft .NET framework to be installed.
This can be run remotely to the machine if the server name can be reached over a network, although the Email Service may not be stopped due to privileges.

Just unzip the files to a folder and run the application. Enter in the Required information and hit “Proceed”

Download it!!!

If you like the tool or faced any issues with it, please do report to Carl.

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Posted in AR System, Tools and Integration

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