Posts Tagged ‘CMDB’

How to debug CMDB 7.5 Change Pending Issues

June 21st, 2010

How to debug CMDB 7.5 Change Pending Issues

OVERVIEW:  CLASS Manager Activity. If a particular activity stays in Change Pending state for a long time you can investigate the root cause by following the steps mentioned in the document.

To resolve this problem you need to validate  CMDB metadata problems. We need to check some of the forms which may have pending entries for classes, attributes for which class manager do not show pending entries.

LOGIN with Administrator previlege:

This is a brief descriptions of the points to check:

– WUT: Login as Demo and check the CMDB metadata. Check each record is active, unique and it’s correct.

STEPS:

The forms to check and fix are:

Step1: Class (OBJSTR:Class)  -> Check there is NOT pending entries (No entries where ‘System Status*’ !=  “Active” )

Fix: If there are not active entries, you need to backup those entries on arx format and delete them.

1.a Check Class (OBJSTR:Class)  again where ‘Pending ID’ != “0” OR ‘OSStatus’ != “Active”

Fix: If there are entries with Pending ID != 0, you have to investigate this problem carefully.

Step 2: Attribute Definitions (OBJSTR:AttributeDefinition) -> Check there is NOT pending entries (No entries where ‘Record Status’ != “Active”)

Fix: If there are not active entries, you need to backup those entries on arx format and delete them.

**

Step 3: OBJSTR:Index (OBJSTR:Index) -> Check there is NOT pending entries (No entries where ‘Record Status’ != “Active”)

Fix: If there are NOT active entries, you need to backup those entries on arx format and delete them.

Step 4: OBJSTR:IndexAttrib (OBJSTR:IndexAttrib) -> Check there is NOT pending entries (No entries where ‘Record Status’ != “Active”)

Fix: If there are not active entries, you need to backup those entries on arx format and delete them.

***

Step 5: OBJSTR:Pending -> Check there are not errors here.

Fix: If there are errors, please read them and fix the problem. Otherwise, you need to backup those entries on arx format and delete them.

Step 6: Application Pending -> Check there are not entries waiting processing here.

Fix: Wait until all the entries are deleted. If they are not deleted, to fix the problem, you need to backup those entries on arx format and delete them manually.

Credits-Vishal V. Dhainje

Interactive BSM BluePrint with related links

June 11th, 2010

Check out the flash based BSM related tools map created by BMC, it has backend pages related to each application that is mentioned on the image.

From the diagram above, it is clear that BMC places CMDB/CMS at the center or heart of all IT operations and builds all kinds of applications that deal with request, support, provisional, configuring, monitor, operational, planning and governing apps around CMDB.

Click on any application that is mentioned on the diagram, it opens a webpage with brief introduction to what BMC has to offer.

This is a very nice and simple diagram for someone who wants to know about all the BSM related BMC applications and scope of BSM.

For the actual flash page click here

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