Posts Tagged ‘CMDB’

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Thanks to Service Sphere

December 29th, 2009

The chances of having a twitter account and not following @servicesphere for you daily dose of helpdesk sanity is rare. I do follow Chris and many others and the result is 140 chars of knowledge which helps me to look at some basic concepts in a different perspective and witness the future of Helpdesk technology and Service standards unfold everyday.

I have recently participated in this online contest conducted by Service Sphere and  won the grand prize of 4 amazing books.

CMDB Imperative!

HELP DESK MANAGER’s CRASH COURSE

The ITIL Experience

Owning ITIL

Thanks to @ServiceSphere and Chris Dancy for providing more books to my reading list.

I haven’t received the books yet, but looking forward to read “Owning ITIL” by Rob England (a.k.a itskeptic)

Check out the complete post here:

http://www.servicesphere.com/blog/2009/12/25/could-you-survive-christmas-without-itil-or-your-help-desk.html

Thanks

Venkat

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What’s new in BMC Atrium Core 7.5.0 and Remedy 7.5.0

October 21st, 2009
BMC Remedy ARSystem

BMC Remedy ARSystem

What’s new in BMC Atrium Core 7.5.0 and Remedy 7.5.0

A 36 page presentation which includes:

  • What’s New in Action Request System 7.5.00
  • What’s New in Atrium Core 7.5.00
  • Compatibility
  • Unified Installer
  • IDE – Integrated Development Environment
  • Enhanced UI
  • Flex based flashboards
  • Enhanced Approved Console
  • Improved overall performance
  • Enhanced Atrium Core 7.5
  • Atrium Integrated Engine
  • Product Catalog
  • Service Catalog
  • Atrium Impact Simulator

Originally posted on BMCDN by vwiles

Namaste

Venkat

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Posted in AR System, ITSM, Remedy 7.5

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