Introduction to ITIL concepts by Marco Cattaneo, subject coordinator ITI597 at CSU.
This compilation on youtube consists of 61 videos and Marco explains in details and examples where needed.
Info provided by author:
“This short video gives you a bit of an overview of how the subject ITI597 is actually delivered using a plethora of multimedia tools and technologies. Realise that Charles Sturt University is a main player in Distance Education and we cater for anyone, anywhere, anytime. If there’s one thing that everyone on this planet and most likely in this Universe should pursue in his/her life/existence surely it must be continuous education. So all these viewers that are currently watching and enjoying my little videos – come and join the club and make Service Management your next move! Nanoo… Nanoo… Marco Cattaneo, subject coordinator ITI597. And “yes” I do have a Dutch accent with an Italian surname :)
ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.”
Follow the link for the video collection: Video Play List
Hope this will help someone out there, but it almost overwhelmed me :)