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May 12th, 2010
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Get the power of the industry’s leading service desk provider combined with the most trusted name in enterprise cloud computing. BMC Software and have teamed up to bring you a new cloud-based help desk that is quick to set up and easy to use.

Best of all, you can try this exciting new cloud-based solution free, and experience:

Out-of-the box, ITIL-compliant help desk, self-service, and inventory management processes
Streamlined setup through wizard-guided templates
A personalized portal that puts the tools you need at
your fingertips
Secure, reliable, and fast delivery on the platform
Experience growth as your IT needs mature, thanks to the BMC Atrium common data model

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Watchout Service-Now, BMC is coming out for SaaS market share.

November 23rd, 2009

BMC Software, Forge Strategic Alliance to Deliver Cloud-Based IT Service Management on the Platform

sales force and BMC

Most popular Service Desk tool comes to most popular cloud platform which is specially developed by BMC Software Inc.  What this means to customers is that they can embrace cloud computing at the same time utilizing highly sophisticated enterprise level application with out worrying about any hardware or software issues.

As more people are moving towards cloud based solutions instead of existing models, BMC has made the right move to release Service Desk application on cloud. This brings enterprise level applications to many new customers who don’t dare to bare the costs of hardware or software licenses. will be taking the heat by this move from BMC. The only advantage Service-Now will have over BMC will be its multiple modules readily integrated to one another compared to lone Service Desk Express which BMC is planning to release sometime in Q2 of 2010. Pricing and Licensing will also be a big factor considering the economy we are in.

All the talk about how tough it is to maintain a Remedy Service Desk with all the updates to hardware and software will be gone next year with BMC entering SaaS (Software as a Service) arena.

Introduction and Demo of Service Desk Express from BMC on

Press Release from BMC Software regarding Service Desk Express on

More Info about BMC Service Desk Express Suite

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