Posts Tagged ‘IT Management’

ITIL Timeline in a simple graph

November 3rd, 2009
Information Technology Infrastructure Library - ITIL logo

Information Technology Infrastructure Library - ITIL Logo

ITIL Timeline from the start till today….

ITIL Timeline

ITIL Timeline


1970*: IBM starts research on quality service delivery called information Systems Management Architecture (ISMA).

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1980: IBM publishes Volume I of the IBM Management series titled “A management System for the Information Business“, first public edition ofISMA.

More Info:

1986CCTA authorizes a program to develop a common set of operational guidance with the objective of increasing efficiencies in Government IT.

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1988: “Government Infrastructure Management Method (GITMM)”, is formalized and issued as ‘guidelines’ for Government IT operations in the UK focused on Service Level Management. Same year, the development team was expanded and work continued on Cost, Capacity, and Availability.

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1989GITMM title is inadequate. It is not a method, (last M), and it should lose its G letter in order to be marketable out of government. Renamed to ITIL.

1989: First ‘ITIL‘ book published, Service Level Management, then Help Desk(incorporating the concepts of Incident Management), Contingency Planning, and Change Management. Books had 50-70 pages.

1990Problem ManagementConfiguration Management and Cost Management for IT Services published.

1991: Published – Software Control & Distribution, on 89 pages.

1992Availability Management, 69 pages.

1996: (July) First ITIL Service Manager class delivered in US by US company,ITSMI, 16 attended, 10 candidates, nine passes, one distinction, first US company authorized as an ITIL accredited course provider – ITSMI.

1997: Customer focused update to the Service Level Management book, 106 pages.

1997ITIMF legally becomes what we know today as the IT Service Management Forum (itSMF UK).

2000Service Support V2 published, 306 pages.

2001Service Delivery V2 published, 376 pages.

2001CCTA became a part of the Office of Government Commerce (OGC)

2002Application Management, 158 pages, Planning to Implement IT Service Management, 208 pages and ICT Infrastructure Management, 283 pages, published.

2003Software Asset Management, 146 pages, published .

2004: Business Perspective: The IS View on Delivering Services to the Business, published, 180 pages.

2006: (June) ITIL Glossary V2 published

2006: (June) APM Group Limited announced as preferred bidder of ITILaccreditation & certification program, over the itSMF International (expectant winner)

2007: (May) ITIL V3 five core books published.

2009: (Sep) ITIL V2 discontinue dates announced


BMC AR System Remedy 7.6?

September 16th, 2009


No, you have got it wrong. Don’t trust everything you read on internet. But, you can trust this post :) this news has proper source from a BMC insider.

There is no release of AR System Remedy 7.6 version from BMC. The next major release of BMC AR System Remedy is in mid 2010 and it will be BMC AR System Remedy 8.0.00.

The spread of version 7.6 release news took surprised the developer community as it’s just six months back a major version change was released. Not many have yet used the latest version of 7.5.0 and we have already got several patches for it which are being tried and tested by many companies now. Few people initially feared that support for version 7.0.0 will be discontinued with this release, but don’t worry any more.

The fact is there is a release of version 7.6  ITSM Suite which included Service Desk (Incident + Problem), Change Mgt, Asset Mgt, ant etc,…. but not AR System Remedy 7.6.0

There are couple threads on the same issue in BMCDN and ARSlist, where David and Matt has cleared the fact from fiction.

Till the next major release in 2010, have fun with 7.5 ;)



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