Posts Tagged ‘ITIL Process Model’

ITIL/ITSM Qualification Portfolio

July 25th, 2010

This is a simple diagram which shows what level of qualification will be achieved with the certifications that you have already done and what you want in the future.

ITIL

Foundation Qualification Certifications

ITIL v2

ITIL v3

ISO/IEC 20000

Practitioner Qualification Certifications

ITIL Practitioner exams

ITIL V3 Lifecycle exams

ITIL V3 Capabilities exams

ITIL Expert

5 free ITIL V3 Booklets for quick reference

July 21st, 2010

Information Technology Infrastructure Library - ITIL logo

All 5 BMC Best Practices guide books for ITIL Version 3, just for the people who are interested in best practices and you can request for free.

ITIL Free books

There are 5 books each for a module in ITIL, they are:

  • Service Strategy

This booklet provides insights into understanding and making strategic choices that allow IT organizations to outperform competing alternatives.

  • Service Design

This booklet offers guidance on designing processes to ensure that the IT infrastructure can effectively provide services aligned to business needs.

  • Service Transition

This booklet provides guidance on taking the output of the service design phase and creating usable services to the business.

  • Service Operation

This booklet provides guidance on all aspects of managing the day-to-day operation of an organization’s IT services. It also discusses the operational aspects of many processes.

  • Continual Service Improvement

This booklet provides guidance on all aspects of Continual Service Improvement for IT organizations

Request all the 5 books from here.

Courtesy: BMC Software Inc.

Note: All books are best practice insights and may not be sufficient if you want to take ITIL v3 certification.
%d bloggers like this: