Mastering BSM: Practical Application of ITIL v3
Posts Tagged ‘ITIL V3’
Mastering BSM: Practical Application of ITIL v3
July 23rd, 20105 free ITIL V3 Booklets for quick reference
July 21st, 2010
Information Technology Infrastructure Library - ITIL logo
All 5 BMC Best Practices guide books for ITIL Version 3, just for the people who are interested in best practices and you can request for free.
There are 5 books each for a module in ITIL, they are:
- Service Strategy
This booklet provides insights into understanding and making strategic choices that allow IT organizations to outperform competing alternatives.
- Service Design
This booklet offers guidance on designing processes to ensure that the IT infrastructure can effectively provide services aligned to business needs.
- Service Transition
This booklet provides guidance on taking the output of the service design phase and creating usable services to the business.
- Service Operation
This booklet provides guidance on all aspects of managing the day-to-day operation of an organization’s IT services. It also discusses the operational aspects of many processes.
- Continual Service Improvement
This booklet provides guidance on all aspects of Continual Service Improvement for IT organizations
Request all the 5 books from here.
Courtesy: BMC Software Inc.
Note: All books are best practice insights and may not be sufficient if you want to take ITIL v3 certification.
