Posts Tagged ‘ITIL’

Demo: BMC Remedyforce Service Desk Overview

May 22nd, 2012

BMC Remedyforce Service Desk Overview

Watch a 4 min demo of how BMC RemedyforceService Desk works on cloud

Description:
RemedyForce Cloud: A New Platform for Simple and Fast IT Service Management. The RemedyForce Cloud brings together a broad set of IT service management capabilities with the power of the force.com platform and ecosystem. Customers using these solutions report a 40% decrease in support costs, resolution of 75% of issues on the first call, and tens of millions of dollars in ongoing operational savings.

ITIL v3 Foundation Simplified

May 21st, 2012

ITIL v3 Foundation Simplified

ITIL v3 Foundation Simplified. Summary of ITIL v3 volume and inclusive of most simplified related diagram for easy understanding of ITIL v3 all about

ITIL v3 Foundation Simplified

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