Posts Tagged ‘itsm 7.5’

Free Remedy Dairy field Editor from Software Tool House

October 7th, 2010

The Software Tool House Diary Editor allows you to edit any historical entry in any Remedy ARS Form’s Diary Field. Diary Editor functions by updating only the records’ diary field contents using a Merge. In effect, it is similar to exporting the records’ data, editing it manually (and carefully), and importing that data back into the record. All Remedy server authentications and workflow are adhered to. Merge filters are fired or can be inhibited.

Licensing
The Diary Editor is licensed annually on a server-by-server basis. Licenses are free.
Limitation of Liability
This program is provided “as-is”. We are in no way liable for any losses arising from your use of this program. It is your responsibility to evaluate this program. It is your responsibility to backup and protect your data.
Remedy Permissions
You need Administrator rights to use Diary Editor. Your Administrator can open it to all users.
Download
You may download the Diary Editor anytime. Once you have filled in the License request form, you will receive a license key.

Webinar: An Integrated Interactive ITILv3 Guide for ITSM 7

September 7th, 2010

Abydos

An Integrated, Interactive ITILv3 Guide for ITSM 7.
Thursday 22nd July 12:00-12:45pm ET. Register Now

Due to popular demand, Abydos will be re-running our webinar on a fully integrated, interactive ITILv3 guide for ITSM 7 on Friday 17th Sep at 12:00 noon US Eastern Time.
Many customers who strive for ITIL compliance simply provide the BMC ITSM 7 applications to their users backed-up with comprehensive training. But when it comes to providing clear instructions to users based on where they are in the ITIL process, a truly interactive guide is essential.
Abydos Designer provides a graphical process construction and maintenance interface which facilitates the deployment and customisation of the ITIL processes for ITSM 7 to meet your business needs. This is dynamically converted into interactive work instructions that the users can access from within ITSM 7 based on their current progress.
For example you may need to change the ITIL process flow under certain conditions and/or capture additional data not available in the OOTB application. Since Abydos Designer is completely data driven, this can be achieved without changing any of the underlying workflow, so your application is protected for future upgrades and support.
Webinar Information
To join us for the live webinar on Friday 17th Sep at 12:00 Noon US Eastern, click on this link to register: Register Now
WWRUG
Visit Abydos at the WWRUG in Las Vegas from 18th – 22nd October. For more information go to www.wwrug.com
Contact Information
For further information, please contact Abydos at
USA Toll Free: 866 635 4358
Europe: +44-1582-400127,
Email: info@abydos-workflow.com
Web: www.abydos-workflow.com

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