Posts Tagged ‘itsm 7.5’

5 free ITIL V3 Booklets for quick reference

July 21st, 2010

Information Technology Infrastructure Library - ITIL logo

All 5 BMC Best Practices guide books for ITIL Version 3, just for the people who are interested in best practices and you can request for free.

ITIL Free books

There are 5 books each for a module in ITIL, they are:

  • Service Strategy

This booklet provides insights into understanding and making strategic choices that allow IT organizations to outperform competing alternatives.

  • Service Design

This booklet offers guidance on designing processes to ensure that the IT infrastructure can effectively provide services aligned to business needs.

  • Service Transition

This booklet provides guidance on taking the output of the service design phase and creating usable services to the business.

  • Service Operation

This booklet provides guidance on all aspects of managing the day-to-day operation of an organization’s IT services. It also discusses the operational aspects of many processes.

  • Continual Service Improvement

This booklet provides guidance on all aspects of Continual Service Improvement for IT organizations

Request all the 5 books from here.

Courtesy: BMC Software Inc.

Note: All books are best practice insights and may not be sufficient if you want to take ITIL v3 certification.

Abydos extensions for Remedy SRM and ITSM 7.

May 22nd, 2010

Information which may interest you…

Webinar: Simplified data capture, graphical decision trees, advanced process logic and more extensions for Remedy SRM and ITSM 7.

Thursday 27th May 12:00-12:45pm ET. Register Now

Abydos are pleased to annouce that we will be holding a webinar on how to extend your SRM and ITSM 7 applications without customisations, templates or advanced forms on Thursday 27th May at 12:00 noon Eastern Time.

If you have ever needed to make changes to your SRM or ITSM 7 applications you will be aware of the difficulty of customising them to meet your needs without changing the out-of-the-box applications.

Abydos Designer provides an alternative to customisations, advanced interface forms and templates by allowing administrators to define their business rules using a graphical process design environment without the need for a Remedy server.

The value-add that Abydos Designer provides that you wont find in SRM or ITSM 7 includes:

  • End-end graphical process design – Abydos Designer allows you to create proccesses for your application using a graphical drag-and-drop environment without the need for a Remedy server.
  • Process Wizard for Remedy users – Use the process Wizard to guide Remedy users through the process steps, reducing the need for application training.
  • Process Tracker for Remedy users – Allows Remedy users to view graphically exactly where they are in the current process.
  • Release Management – Automated generation of version-stamped SRM/ITSM processes including simple import/export between servers and rollback capability without the need for any Remedy customisation.
  • Import of processes from other BPM tools – For customers using other BPM tools such as Lombardi or Savvion, simply import the process definitions into Abydos Designer to use with your Remedy application.
  • Generation of application tasks from SRM – Allows SRM administrators to control the generation of related tasks for Incident, Problem, Change or Work Orders from a Service Request without the need for any customisation.
  • Process Reporting – Provides Flashboard-based view for managers on the status of all processes in play with indication of group assignment levels and process bottlenecks.

    Webinar Information

    To join us for the live webinar on Thursday 27th May at 12:00 Noon Eastern, click on this link to register: Register Now

    Contact Information

    For further information, please contact Abydos at

    USA Toll Free: 866 635 4358
    Europe: +44-1582-400127,
    Email: info@abydos-workflow.com
    Web: www.abydos-workflow.com



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