Posts Tagged ‘mid-tier’

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Remedy Issue: An Error Has Occurred in the Script on This Page

August 27th, 2010
“An Error Has Occurred in the Script on This Page“, on a first look this may not appear as a remedy issue, and partly yes it’s not an remedy issue. But, when users access remedy through mid-tier on a browser like Internet Explorer, this may be your issue. Follow these steps to fix this typical browser related issue caused by improper scripting on the web page.
To resolve this issue, follow these steps on remedy side:
  1. Close all the open browser windows.
  2. Navigate to the temp folder on the local machine. Generally located at C:\Documents and Settings\USER\Local Settings\Temp
  3. Delete all the temp files
  4. Restart the system if needed
  5. Open the browser and try to reproduce the error

Note: Sometime a reinstalling remedy user fixes this problem.

To resolve this issue, follow these steps:

  1. Click Start, and then click Run.
  2. In the Open box, type Regsvr32 urlmon.dll, and then click OK.
  3. When prompted with the DllRegisterServer in urlmon.dll succeeded message, click OK.

If the issue persists, follow these steps:

  1. Open the Java Virtual Machine.
  2. Close all browser instances of Internet Explorer.
  3. Click Start, click Control Panel, and then double-click Internet Options.
  4. Click the Advanced tab.
  5. Under Browsing, click to clear the Enable third-party browser extensions (requires restart) check box.
  6. Restart Internet Explorer.


If the issue still exists, follow these steps:

  1. Open the Internet Explorer.
  2. Click Tools, and then Options.
  3. Click on the Advance tab.
  4. Under Browsing, select the Disable Script Debugging check box.
  5. Click OK to close all windows, and restart the computer.

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Issue: BMC Remedy ARSystem Close Window actions malfunction when mid tier 7.x is used with IE 8

August 20th, 2010

BMC Software is alerting users to a problem in version 7.x of the BMC Remedy Mid Tier product. This technical bulletin describes a fix to prevent the problem from occurring. If you have questions about the problem, contact BMC Software Customer Support at 800 537 1813 (United States or Canada) or call your local support center.

When BMC Remedy Mid Tier 7.x is used with Microsoft Internet Explorer 8 (IE 8), Close Window actions in active links do not work in the mid tier. This problem is caused by a known IE 8 defect (Microsoft case number 109092371502252). To fix this problem, install the Microsoft cumulative security update for Internet Explorer discussed in Microsoft Security Bulletin MS10-018 (see http://www.microsoft.com/technet/security/bulletin/MS10-018.mspx).

For information about the history.length property issue that caused the Close Window problem, see http://support.microsoft.com/kb/979926/. To verify whether the update is already installed on your computer, check the Add or Remove Programs list in your Control Panel. (This update fixes a DLL, so it does not change the version numbers in the Help > About Internet Explorer window.)

To fix the problem without applying the cumulative update. If you do not apply the cumulative update, use the following workaround to avoid
the problem:
1 In Internet Explorer 8, choose Tools > Internet Options.
2 On the Advanced tab, clear the Enable Automatic Crash Recovery check box.
3 Restart Internet Explorer 8.
For information about Automatic Crash Recovery and the effects of disabling it, see http://www.microsoft.com/windows/internet-explorer/privacy.aspx#features.

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Posted in AR System, Issue and Fix

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