Posts Tagged ‘name’

BMC Remedy ITSM 7.x Workflow Object Prefixes

October 20th, 2011

BMC Remedy ARSystem

BMC Remedy ITSM 7.x Workflow Object Prefixes Explanations. There are thousands of thousands of workflow objects in ITSM remedy that  are well constructed and placed in modules, if you need to understand which Active Link, Filter or Menu belongs to which object to which module, you need to see this list of prefixes used in remedy.

AP: Approval Server
APR: Approval Server
APW: Approval Server
ASE: Assignment Engine
AST: Asset Management
BMC.AM: BMC Asset Management Namespace
BSM: Not part of ITSM 7.0.  Part of the CMDB Atrium CMDB Console deployable application
CAI: Command Automation Interface
CBK: Charge Back
CFB: Change Management Flashboards
CFG: Configuration
CHG: Change Management
CMDB: Configuration Management Database
CMS: Configuration Management System
COM: Company
CTM: Contact Management
FB: Flashboards (base AR)
FIN: Financial
HPD: Help Desk (Incident Management)
KMS: Knowledge Management System
LIC: License
NTE: Notification Engine
OBJSTR: CMDB, Object Store
PBM: Problem
PCT: Product Catalog
PDL: Product Dictionary Library
RAC: Application Administration Console
RE: Reconciliation Engine
RMG: Time Segments (Foundation system)
RQC: Requester Console
RRC: Reporting
SHR: Shared
SIT: Site
SLM: Service Level Management
SRM: Service Request Management
SYS: System
TMS: Task Management System
VIS: Process Visualizer (Foundation system)

Remedy Restore Tool Version 1.0

March 24th, 2010

For all the folks who are looking for a smooth transition from moving your AR Database from one server to another, or for some who wants to take dump from production and place it in development or even for some who just want to change the name on the AR server, here is the little tool developed by Carl Wilson

What it does?

It simply updates the server name in all the places that are needed.

Here is the detailed explanation:

This tool will update the forms and server settings with the server name entered. This can be used when restoring a Production DB to another environment, such as Pre-Production, where the server information needs to be updated to correctly reflect the current system.
The Tool performs the following

> Stops the Email Engine Service in Windows
> Disables Email Boxes in Remedy form “AR System Email Configuration”
> Updates the following Server Information:
– Default Web Path
– Server Name
– Server Alias
> Updates Report form entries with new Server Name
> Updates HelpFile URL pointers in “SHARE:Application_Properties” form
> Updates SRM settings, if SRM installed, to point to correct web path
> Updates Server Group information.
– Server Group Name
– Server Group Member
– Disable Admin Functions, where selected

This uses the .NET ARAPI7.1 and requires a minimum of V2.x of the Microsoft .NET framework to be installed.
This can be run remotely to the machine if the server name can be reached over a network, although the Email Service may not be stopped due to privileges.

Just unzip the files to a folder and run the application. Enter in the Required information and hit “Proceed”

Download it!!!

If you like the tool or faced any issues with it, please do report to Carl.

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