BMC Software, Salesforce.com Forge Strategic Alliance to Deliver Cloud-Based IT Service Management on the Force.com Platform
Most popular Service Desk tool comes to most popular cloud platform Force.com which is specially developed by BMC Software Inc. What this means to customers is that they can embrace cloud computing at the same time utilizing highly sophisticated enterprise level application with out worrying about any hardware or software issues.
As more people are moving towards cloud based solutions instead of existing models, BMC has made the right move to release Service Desk application on cloud. This brings enterprise level applications to many new customers who don’t dare to bare the costs of hardware or software licenses.
Service-Now.com will be taking the heat by this move from BMC. The only advantage Service-Now will have over BMC will be its multiple modules readily integrated to one another compared to lone Service Desk Express which BMC is planning to release sometime in Q2 of 2010. Pricing and Licensing will also be a big factor considering the economy we are in.
All the talk about how tough it is to maintain a Remedy Service Desk with all the updates to hardware and software will be gone next year with BMC entering SaaS (Software as a Service) arena.
Introduction and Demo of Service Desk Express from BMC on Force.com
Press Release from BMC Software regarding Service Desk Express on Force.com
WWRUG Conference brought together professionals and business thought leaders for five days for in-depth technical tutorials and discussions of real-world solutions which are much needed to maximize any companies investment in BMC Action Request System, Atrium CMDB and the ITSM suite.
When it happened and where?
From: November 9, 2009
To: November 13, 2009
Venue: Hardrock Cafe, Las Vegas, NV USA
Who all attended and presented at the conference this year?
Dan Bloom started the conference with little history of ARSystem (Check out the interactive Timeline for ARS Remedy here).
Doug Mueller, BMC Software, Inc. is the Keynote Speaker at the conference this year.
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Corporate Sponsors:
RMI Solutions
Kinetic Data Inc.
BMC Software Inc.
Technology Showcase Sponsors:
Aeroprise
ARSmarts
BMC Software
Bouyant Inc
Kinetic Data
Mobile Reach
My eService
NTR Global
Panacea Workflow Studio
RRR
Rapid Technologies
Seamless Technologies
Zenprise
Promotional Sponsors:
RMI Solutions LLC
Bull Creek Data
Abydos
ARSLIST awards
ARSListawards are not Emmy’s of Music and mostly given for
For the first time this year, the ARSLIST award winners were announced
in near-real time on Twitter by Doug Blair on Nov 11, 2009.
Here are your winners for the year 2009:
Most posts: LJ Longwing (350)
Longest Thread: (most posts on a single topic) History of the AR
System (90) – Started by Phil Bautista on June 26, 2009.
Jet Lag Award – Michael Poole (from Australia)
BMC Employee Beyond The Call of Duty award: Kelly Deaver
Most Valuable ARSLIST Poster (MVP): Dr. Christopher Strauss
Innovator of the year: Kinetic Data
As reported by several people who attended the event, ” several times the presentations was interrupted by “spontaneous” tossing of the official WWRUG food item: Twinkies! Doug Mueller was kind enough to explain the significance of the fond association between RUG attendees and Twinkies.”
Sessions and Tutorials at WWRUG 2009
Working with BMC Remedy 7.5 Developer Studio
Working With BMC Software’s ITSM 7.X Foundation Data
Working with BMC Software’s ITSM 7.X Applications
What’s New in ITSM 7.6 ( Register here to see the webinar from BMC)
Kinetic Request – New Task Management (Check out what else Kinetic offered at the event here)
Overview of Building Custom AR System 7.X Applications
AR System 7.X Performance Tuning Considerations
Working with CMDB 7.X Application
What’s New in ITSM 7.6
Kinetic Request – Advanced Front Ends
AR System 7.X Customization Best Practice
AR System 7.X Reporting Opportunities
Working with SRM 2.X Application
Working with BMC Remedy 7.5 Developer Studio
Working with SRM 2.X Application
Working with BMC Remedy 7.5 Developer Studio
And many, many more….
Two products were launched at WWRUG this year, Kanonix ITSM Suite and My eService tool for BMC Remedy. (Check out the Kanonix details here)
Doug Blair has shared the PPT’s, apps and data related to his presentation with modules in remedy and integration of Skype, Twitter, and Gooogle widgets. These files can be found here: http://public.me.com/doug.blair
Images from WWRUG09
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Check out the short but sweet video from Aeroprise which is shown at WWRUG
On Twitter: @WWRUG, @WWRUG09, @jas0nmiller, @weazel18
