Posts Tagged ‘objects’

BMC Remedy ITSM 7.x Workflow Object Prefixes

October 20th, 2011

BMC Remedy ARSystem

BMC Remedy ITSM 7.x Workflow Object Prefixes Explanations. There are thousands of thousands of workflow objects in ITSM remedy that  are well constructed and placed in modules, if you need to understand which Active Link, Filter or Menu belongs to which object to which module, you need to see this list of prefixes used in remedy.

AP: Approval Server
APR: Approval Server
APW: Approval Server
ASE: Assignment Engine
AST: Asset Management
BMC.AM: BMC Asset Management Namespace
BMC.CORE.CONFIG: CMDB Configuration
BMC.CORE: CMDB Classes
BSM: Not part of ITSM 7.0.  Part of the CMDB Atrium CMDB Console deployable application
CAI: Command Automation Interface
CBK: Charge Back
CFB: Change Management Flashboards
CFG: Configuration
CHG: Change Management
CMDB: Configuration Management Database
CMS: Configuration Management System
COM: Company
CTM: Contact Management
FB: Flashboards (base AR)
FIN: Financial
HPD: Help Desk (Incident Management)
KMS: Knowledge Management System
LIC: License
NTE: Notification Engine
OBJSTR: CMDB, Object Store
PBM: Problem
PCT: Product Catalog
PDL: Product Dictionary Library
RAC: Application Administration Console
RE: Reconciliation Engine
RMG: Time Segments (Foundation system)
RQC: Requester Console
RRC: Reporting
SHR: Shared
SIT: Site
SLM: Service Level Management
SRM: Service Request Management
SYS: System
TMS: Task Management System
VIS: Process Visualizer (Foundation system)

How to track object changes in BMC Remedy using Developer Studio Plugin

September 26th, 2011

This neat little plugin was developed by Ashish Thakur and posted on to BMCDN. This plugin if it works properly can be used to track all the changes happened in the remedy workflow objects from an hotfix, service pack update or an application upgrade on the system.

 

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BMC Remedy Developer Studio Unsupported Snapshot utility to determine what has changed after a hot fix, service pack or application upgrade to system.
It also creates list of overlay objects whose base objects have been changed.

 

It makes it easy for users to determine which objects were altered and it makes it easy  to open the affected overlays and their base objects,
so that they can apply changes to overlays.

 

This is not a supported part of the product release and offered “as-is” for your use with no guarantee or warranty.
This plug-in needs 7.6.04 BMC Remedy Developer Studio.

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Installing this plug-in

1. Stop BMC Remedy Developer Studio if it is already running.

2. Copy com.bmc.arsys.studio.snapshot.ui_7.6.4.***.jar to <DeveloperStudioInstallDirectory>/plugins

3. Open file <Devstudio>/devstudio.ini.
This plug-in does not support java 1.5, make sure the -vm argument has java 1.6 path
Change the max heap size to at least 1024m.
It is highly recommended to use it on 64 bit windows with 64bit Devstudio.
-vm
C:\Program Files\Java\jdk1.6.0_21\jre\bin\javaw.exe
-vmargs
-Xms64m
-Xmx1024m

 

3. Start BMC Remedy Developer Studio

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How to find changed objects?

 

Launch Developer Studio in Best Practice Customization Mode.

Snapshot wizard can be launched from “Snapshot” popup on server node (top level) of AR Server Navigator.

Wizard gives you two option

1. Capture snapshot.
Before you apply hotfix/servicepack/upgrade, capture snapshot of your server.
This will be used later in step 2 to find the modified object.
Note: This snapshot is stored in “AR System: Snapshots” form. Do not delete this form or its entries after capturing snapshot.

 

2. Create working list of modified object
Once you are done with hotfix/servicepack/upgrade, use this option which will create working list of
– List of modified base objects
– List of overlay objects where base has changed.

 

It also generates the Migrator instruction xml file for the changed objects in the specified folder.
If folder is not specified, instruction xml file is created in Devstudio workspace directory
NOTE : Do not perform any operation on Devstudio when Snapshot is in progress.
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Download it from here

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