Posts Tagged ‘overview console’

Overview console issue and fix

June 15th, 2010

Overview Console Debug – ARERR 8939 :

Overview:

Typical scenario and fix is mentioned in the below document. Accessing Overview Console gives error ARERR 8939.

Solution:

1.Check Plugin Logs. If GLEWF incompletes with ARDBCRollbackTransaction (“Entering ARDBCGetListEntryWithFields”).  This indicates that while quering SHR:ARDBC_OverviewConsoleTemplate form, ARS is not able to find records in it.

2. When you search on this form , if no records exists then; Export the data from a working server  and Import onto non-working server’s SHR:ARDBC_OverviewConsoleTemplate form that should resolve the problem.

3. Expected behavior after fix – If you look at the plugin logs,you would notice that, quering ( GLEWF ) to the SHR:ARDBC_OverviewConsoleTemplate form results are returned, you can also see GLEWF OK with ARDBCCommitTransaction.
 
Credits-Vishal V. Dhainje
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