Posts Tagged ‘Service Catalog’

BMC Software buys Aeroprise to bolster its mobile presence

July 7th, 2011

Mobile Solutions

With increased usage of mobile devices in the enterprise sector now is the right time to invest in mobile apps that are much needed to attract some heads.

  • Acquisition expands BMC’s IT service management leadership position
  • Helps harness the consumerization trend in IT
  • Provides mobile applications for service desk, change, asset, service catalog, and request management with support from on-premise and SaaS-based deployments

Read full press release here

5 free ITIL V3 Booklets for quick reference

July 21st, 2010

Information Technology Infrastructure Library - ITIL logo

All 5 BMC Best Practices guide books for ITIL Version 3, just for the people who are interested in best practices and you can request for free.

ITIL Free books

There are 5 books each for a module in ITIL, they are:

  • Service Strategy

This booklet provides insights into understanding and making strategic choices that allow IT organizations to outperform competing alternatives.

  • Service Design

This booklet offers guidance on designing processes to ensure that the IT infrastructure can effectively provide services aligned to business needs.

  • Service Transition

This booklet provides guidance on taking the output of the service design phase and creating usable services to the business.

  • Service Operation

This booklet provides guidance on all aspects of managing the day-to-day operation of an organization’s IT services. It also discusses the operational aspects of many processes.

  • Continual Service Improvement

This booklet provides guidance on all aspects of Continual Service Improvement for IT organizations

Request all the 5 books from here.

Courtesy: BMC Software Inc.

Note: All books are best practice insights and may not be sufficient if you want to take ITIL v3 certification.
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