Posts Tagged ‘Service’

5 free ITIL V3 Booklets for quick reference

July 21st, 2010

Information Technology Infrastructure Library - ITIL logo

All 5 BMC Best Practices guide books for ITIL Version 3, just for the people who are interested in best practices and you can request for free.

ITIL Free books

There are 5 books each for a module in ITIL, they are:

  • Service Strategy

This booklet provides insights into understanding and making strategic choices that allow IT organizations to outperform competing alternatives.

  • Service Design

This booklet offers guidance on designing processes to ensure that the IT infrastructure can effectively provide services aligned to business needs.

  • Service Transition

This booklet provides guidance on taking the output of the service design phase and creating usable services to the business.

  • Service Operation

This booklet provides guidance on all aspects of managing the day-to-day operation of an organization’s IT services. It also discusses the operational aspects of many processes.

  • Continual Service Improvement

This booklet provides guidance on all aspects of Continual Service Improvement for IT organizations

Request all the 5 books from here.

Courtesy: BMC Software Inc.

Note: All books are best practice insights and may not be sufficient if you want to take ITIL v3 certification.

Webinar:BMC Service Request Catalog as an iPhone app

July 14th, 2010

There is an app for that…

Its ready, finally an iPhone app for BMC Service Request Catalog, I haven’t seen this in action yet and I hope this will be a better than BB app.

No details on the compatibility of phones and remedy versions yet. This also points to another app for Android based phones in the near future :)

Stay tuned for more info.

Webinar is free but not the app ;)

Just received this in the mail:

Register here

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