Posts Tagged ‘Service’

Interactive BSM BluePrint with related links

June 11th, 2010

Check out the flash based BSM related tools map created by BMC, it has backend pages related to each application that is mentioned on the image.

From the diagram above, it is clear that BMC places CMDB/CMS at the center or heart of all IT operations and builds all kinds of applications that deal with request, support, provisional, configuring, monitor, operational, planning and governing apps around CMDB.

Click on any application that is mentioned on the diagram, it opens a webpage with brief introduction to what BMC has to offer.

This is a very nice and simple diagram for someone who wants to know about all the BSM related BMC applications and scope of BSM.

For the actual flash page click here

Thanks to Service Sphere

December 29th, 2009

The chances of having a twitter account and not following @servicesphere for you daily dose of helpdesk sanity is rare. I do follow Chris and many others and the result is 140 chars of knowledge which helps me to look at some basic concepts in a different perspective and witness the future of Helpdesk technology and Service standards unfold everyday.

I have recently participated in this online contest conducted by Service Sphere and  won the grand prize of 4 amazing books.

CMDB Imperative!

HELP DESK MANAGER’s CRASH COURSE

The ITIL Experience

Owning ITIL

Thanks to @ServiceSphere and Chris Dancy for providing more books to my reading list.

I haven’t received the books yet, but looking forward to read “Owning ITIL” by Rob England (a.k.a itskeptic)

Check out the complete post here:

http://www.servicesphere.com/blog/2009/12/25/could-you-survive-christmas-without-itil-or-your-help-desk.html

Thanks

Venkat