Posts Tagged ‘SRM’

BMC Remedy ITSM 7.6.03: Configuring Service Request Management

August 10th, 2012

BMC Remedy ITSM 7.6.03: Configuring Service Request Management

This video shows you how to configure BMC Service Request Management, or SRM. After watching this video, you should be able to plan how to use the settings shown here to meet your organization’s needs.

Webinar: Rapid Process Deployment for BMC Service Request Management

February 7th, 2011

Abydos

Webinar: Rapid process deployment for Service Request Management.

Monday 7th February 12:00-12:40pm EST. Register Now

Abydos are pleased to annouce that we will be holding a webinar on rapid process deployment for Service Request Management on Monday 7th February at 12:00 noon US Eastern Standard Time.

For anybody struggling to create process definition templates, application object templates or advanced interface forms, Abydos Designer (recent winner of the Best Product award at the WWRUG), provides a flexible alternative with many additional benefits.

This webinar will show how easy it is to create a fully functional process, including data capture, Q&A, decision branching and conditional approvals for your SRM application (either 2.2 or 7.6.x), without the need to create any template records or customisation.

Abydos Designer is a tool for process designers that provides a graphical interface to build processes that can be executed on Remedy without the need to develop new applications or customise existing applications or templates. Abydos Designer is particularly beneficial for systems that require multiple different processes and tasks depending on the type of request such as Change Management, Service Request Management and Incident/Problem Management.The benefits of using Abydos Designer with Remedy are:

  • Processes that fit the business – Abydos Designer allows you to implement processes that fit the business exactly without having to customise existing bespoke or out of the box applications.
  • Business users get what they want – Business users know what they are getting as they are able to understand and review the process in graphical form exactly as it is implemented.
  • Fast Deployment at lower Cost – Process designers use a simple graphical interface to implement processes without needing to customise Remedy.
  • Reduced Support and Upgrade Costs – Remedy Administrators have reduced time and effort in supporting the Remedy applications as there is no additional development or customisation. Significant effort is also saved in upgrading as Remedy applications are not customised.
  • Streamlined processes – Abydos Designer allows the automation of processes through the implementation of automated actions removing the necessity of manual intervention where possible.
  • Adherence to management, compliance and audit requirements – Not only is the process diagram a self documenting description of the process as implemented but also the Abydos Request Tracker provides a diagrammatic view of the current status and historical flow of every transaction through the process.
  • Simplified User Interface – Abydos Designer enables decision trees to be built quickly to provide a simplified user interface for data required to support processes. This ensures user productivity and consistent quality data
  • Automated Version Control – Abydos Designer includes automated generation of version-stamped processes so that you can easily roll-back to or report on usage of previous versions without the need to get into any workflow development.If you feel you could benefit from any of the features listed above, perhaps Abydos Designer could help you as it has helped our other customers.

    Webinar Information

    To join us for the live webinar on Monday 7th February at 12:00 Noon US Eastern Standard Time, click on this link to register: Register Now