Posts Tagged ‘video’

ITIL v3 and BSM Architecture

October 10th, 2009

BMC Software’s Global Best Practice Director for Education Services Anthony Orr gives insight into the ITIL V3 Architecture.

Funny Friday Helpdesk related videos

October 9th, 2009

I found some videos which are funny and they all are related to helpdesk/Tech support/call centre/ customer service center

Video 1: This is from and it is about Outlook configuration, and its kind of funny.

Video 2: Here in this video, a guy tries handle too many calls at a sametime

Video 3: A typical call center in India and the guy is returning a call to follow up on the previously provided solution

Video 4: Helpdesk – Star Wars style —- and intro to cup holder application :) real funny

Video 5: This is what happens if the customer starts asking questions instead of tech guy

Video 6: The famous language barrier helpdesk ad

Have a funny friday :)



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