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	<title>Remedies for Remedy &#187; video</title>
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		<title>ITIL v3 and BSM Architecture</title>
		<link>http://remediesforremedy.com/2009/10/itil-v3-and-bsm-architecture/</link>
		<comments>http://remediesforremedy.com/2009/10/itil-v3-and-bsm-architecture/#comments</comments>
		<pubDate>Sat, 10 Oct 2009 08:48:36 +0000</pubDate>
		<dc:creator>RfR</dc:creator>
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		<category><![CDATA[AR server]]></category>
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		<category><![CDATA[bmc]]></category>
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		<description><![CDATA[BMC Software&#8217;s Global Best Practice Director for Education Services Anthony Orr gives insight into the ITIL V3 Architecture. Related posts: BMC Remedy Architecture in 5 min 61 videos &#8211; Introduction to ITIL V3 foundations from CSU Remedy 101 &#8211; BMC AR System Remedy Architecture 5 free ITIL V3 Booklets for quick reference BMC ITSM 7.5: [...]]]></description>
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		<title>Funny Friday Helpdesk related videos</title>
		<link>http://remediesforremedy.com/2009/10/funny-friday-helpdesk-related-videos/</link>
		<comments>http://remediesforremedy.com/2009/10/funny-friday-helpdesk-related-videos/#comments</comments>
		<pubDate>Fri, 09 Oct 2009 11:30:22 +0000</pubDate>
		<dc:creator>Venkat</dc:creator>
				<category><![CDATA[Misc]]></category>
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		<guid isPermaLink="false">http://remediesforremedy.com/?p=793</guid>
		<description><![CDATA[I found some videos which are funny and they all are related to helpdesk/Tech support/call centre/ customer service center Video 1: This is from DeadTroll.com and it is about Outlook configuration, and its kind of funny. Video 2: Here in this video, a guy tries handle too many calls at a sametime Video 3: A [...]]]></description>
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		<title>BMC Video: How DELL reduced costs and increased perfomance</title>
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		<pubDate>Thu, 01 Oct 2009 18:07:11 +0000</pubDate>
		<dc:creator>RfR</dc:creator>
				<category><![CDATA[AR System]]></category>
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		<category><![CDATA[Installation]]></category>
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		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[itsm 7.5]]></category>
		<category><![CDATA[remedy]]></category>
		<category><![CDATA[Remedy 7.5]]></category>
		<category><![CDATA[remedy 75]]></category>
		<category><![CDATA[Service Desk]]></category>
		<category><![CDATA[Tips and Tricks]]></category>
		<category><![CDATA[video]]></category>

		<guid isPermaLink="false">http://remediesforremedy.com/?p=605</guid>
		<description><![CDATA[Here is the video posted on the BMCtv which features Joshua David, IT Manager from DELL explaining how they managed to reduce the costs and response time and increased the performance. Watch it here&#8230;. &#8220;The Dell IT group is constantly searching for ways to reduce IT costs and to get personnel focused on more innovative [...]]]></description>
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